| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 07/12/2007 | US20070160188 Home Agent Access in Call Routing Management Based on Caller Language |
| 07/12/2007 | US20070160187 System and method for redirecting a telecommunicating party to an information source over a computer network |
| 07/05/2007 | US20070154007 Method and device for agent-optimized operation of a call center |
| 07/05/2007 | US20070154006 Apparatus and method for determining part of elicitation from spoken dialogue data |
| 06/28/2007 | US20070149222 Methods, application server, and terminal for directive person identification and communication |
| 06/28/2007 | US20070147600 Multiple call origination |
| 06/28/2007 | US20070147599 Call routing management based on caller language |
| 06/26/2007 | US7236584 Method and apparatus for providing fair access to agents in a communication center |
| 06/21/2007 | US20070140468 Method and system for scheduling resources in customer contact centers |
| 06/21/2007 | US20070140467 Dynamic interactions in a communications system |
| 06/19/2007 | US7233980 System and method for dynamic queuing in an automatic call distributor |
| 06/14/2007 | US20070133781 Method and system for automatic assignment of work units to agents |
| 06/14/2007 | US20070133780 Methods and apparatus to handle customer support requests |
| 06/14/2007 | US20070133779 Systems and method for call center processing |
| 06/14/2007 | US20070133778 Local number portability cross connect method |
| 06/12/2007 | US7231034 “Pull” architecture contact center |
| 06/12/2007 | US7231033 System and method for providing a service to a customer via a communication link |
| 06/07/2007 | WO2007064996A2 Service-queue-management and production-management system and method |
| 06/07/2007 | US20070127696 Systems, methods and devices to mask private data displayed by a set-top box |
| 06/07/2007 | US20070127695 Timeline visualization for call center processes |
| 06/07/2007 | US20070127694 Method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring |
| 06/07/2007 | US20070127693 Consumer feedback method and apparatus |
| 06/07/2007 | US20070127692 System and method for tracking customer satisfaction index based on intentional context |
| 06/07/2007 | US20070127691 Service-queue-management and production-management system and method |
| 06/07/2007 | US20070127690 Methods and apparatus for allocating a resource to enqueued requests using predicted wait time based on prior resource contribution |
| 06/07/2007 | US20070127689 System and method for increasing completion of training |
| 06/07/2007 | US20070127688 Mass-Scale, User-Independent, Device-Independent Voice Messaging System |
| 06/07/2007 | US20070127687 Call center operations system |
| 06/07/2007 | US20070127686 Method and system for providing multimedia portal contents and additional service in a communication system |
| 06/07/2007 | US20070127685 System and method for providing multimedia contents in a communication system |
| 06/06/2007 | EP1625460A4 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 05/31/2007 | WO2007062176A2 Consumer feedback method and apparatus |
| 05/31/2007 | US20070121905 Method and device for carrying out telephone campaigns |
| 05/31/2007 | US20070121904 Method and a system for ensuring arrival of voice information |
| 05/31/2007 | US20070121903 Systems and methods for providing a language interpretation line |
| 05/31/2007 | US20070121902 Transfer of live calls |
| 05/31/2007 | US20070121901 Providing answering message options for answering calls |
| 05/31/2007 | US20070121900 Method and System for Distributing Outbound Telephone Calls |
| 05/31/2007 | US20070121899 System and Method for Integrated Resource Scheduling, Task Allocation and Agent Work Management |
| 05/31/2007 | US20070121898 Methods and apparatus for allocating resources to requests enqueued in specific and non-specific queues |
| 05/31/2007 | US20070121897 Methods and apparatus for dynamically adjusting resource configuration in a resource allocation system |
| 05/31/2007 | US20070121896 Methods and apparatus for dynamically reallocating a preferred request to one or more generic queues |
| 05/31/2007 | US20070121895 Call routing from first to second dialog of interactive voice response system |
| 05/31/2007 | US20070121894 Systems and methods for managing call processing for a specific agent |
| 05/31/2007 | US20070121893 Optimal call speed for call center agents |
| 05/31/2007 | US20070121892 Method for evaluating customer call center system designs |
| 05/30/2007 | CN1973292A Methods and apparatus for use in computer-to-human escalation |
| 05/24/2007 | WO2007058973A2 Support case management system |
| 05/24/2007 | US20070116243 Method of dualizing access terminal information of an ohm in an evdo system |
| 05/24/2007 | US20070116242 Method and apparatus for decoding dtmf tones |
| 05/24/2007 | US20070116241 Support case management system |
| 05/24/2007 | US20070116239 Method and system for providing telephone communications between a website visitor and a live agent |
| 05/24/2007 | US20070116237 System and method for caller confirmation of call center agent notes |
| 05/22/2007 | US7221753 Method and system for providing network interactive voice response with intelligent call routing integration |
| 05/22/2007 | US7221751 Method and system for call tracing |
| 05/09/2007 | EP1639798A4 Managing the rate of delivering performance interventions in a contact center |
| 05/09/2007 | EP1639795A4 Managing the selection of performance interventions in a contact center |
| 05/08/2007 | US7215760 Outbound dialing decision criteria based |
| 05/08/2007 | US7215756 Utilization of a local exchange network by a plurality of local network operators |
| 05/03/2007 | WO2005091822A3 Method and system for automatic call distribution based on location information for call center agents |
| 04/24/2007 | US7209358 Aggregation switch |
| 04/17/2007 | US7206402 Method of and system for call service system, and computer product |
| 04/17/2007 | US7206393 Apparatus and method for processing information from a telephone network |
| 04/12/2007 | US20070081659 High density DSX system |
| 04/12/2007 | US20070081658 Method and apparatus for personal call routing request and handling |
| 04/12/2007 | US20070081657 Methods and apparatus for enhancing ringback tone quality during telephone communications |
| 04/12/2007 | US20070081656 Telecommunication server apparatus |
| 04/10/2007 | US7203306 Apparatus and method for providing switching at a telephone cross-connect |
| 04/10/2007 | US7203305 Method, system, and storage medium for providing web-based quality assessment, tracking, and reporting services for call monitoring |
| 04/04/2007 | CN1309238C Method for providing virtual office equipment number service of group by virtual office equipment apparatus |
| 04/03/2007 | US7200219 Dynamically allocating server resources to competing classes of work based upon achievement of service goals |
| 03/29/2007 | US20070071225 Remote time based accountability system |
| 03/29/2007 | US20070071224 Initial Routing of Internet-Protocol Network Telephone Calls |
| 03/29/2007 | US20070071223 Method and system for handling a queued automatic call distributor call |
| 03/29/2007 | US20070071222 Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization |
| 03/27/2007 | US7197133 Information transfer to a call agent using a portal system |
| 03/27/2007 | US7197132 Adaptive transaction guidance |
| 03/27/2007 | US7197131 Web-based network monitoring tool |
| 03/27/2007 | US7197030 Processing device network |
| 03/22/2007 | WO2007032783A1 Language interpretation call transferring in a telecommunications network |
| 03/22/2007 | WO2007032782A1 System and method for providing a language access line |
| 03/22/2007 | US20070064924 Method of configuring interface device and protection device in digital communication system, and the resultant system |
| 03/22/2007 | US20070064916 System and Method for Providing a Language Access Line |
| 03/22/2007 | US20070064915 Language interpretation call transferring in a telecommunications network |
| 03/22/2007 | US20070064914 Method for notifying customers of an agent's progress in fulfilling work orders |
| 03/22/2007 | US20070064913 Method and system for transferring an automatic call distributor call |
| 03/22/2007 | US20070064912 Call routing between shared service centers |
| 03/22/2007 | CA2622317A1 Language interpretation call transferring in a telecommunications network |
| 03/22/2007 | CA2622289A1 System and method for providing a language access line |
| 03/20/2007 | US7194082 Local number portability cross connect switch network |
| 03/13/2007 | US7190774 User invoked directed outdial method and apparatus |
| 03/01/2007 | US20070047721 Enclosure for broadband service delivery system |
| 03/01/2007 | US20070047720 System and method of managing incoming telephone calls at a call center |
| 02/27/2007 | US7184541 Method and apparatus for selecting an agent to handle a call |
| 02/22/2007 | WO2006065526A3 System and method for routing calls |
| 02/22/2007 | US20070041567 Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications Center |
| 02/22/2007 | US20070041565 Resource based queue management system and method |
| 02/22/2007 | US20070041564 System and method for the establishment of a connection between a contact requester and a communication center |
| 02/22/2007 | US20070041538 Method and apparatus for reconstructing call paths in multiple telephony sessions |
| 02/22/2007 | US20070041523 Method for identifying and responding to chronic callers in an interactive voice response system |