| Patents for H04M 5 - Manual exchanges (1,342) |
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| 04/09/2009 | WO2004099934A3 Apparatus and method for processing service interactions |
| 03/31/2009 | US7512545 Method, software and system for developing interactive call center agent personas |
| 03/19/2009 | US20090074175 Methods, Systems, and Products for Exchanging Health Care Communications |
| 03/17/2009 | US7505578 Load balancing in a network of contact centres |
| 03/05/2009 | WO2005057885A3 System and method for call dialing and call information collection |
| 02/26/2009 | US20090052640 Systems And Methods For At Least Partially Releasing An Appliance From A Private Branch Exchange |
| 02/25/2009 | EP1013054B1 Improved call center apparatus and functionality in telephony |
| 02/25/2009 | CN101375586A Methods and systems for providing dynamic message content to callers on hold |
| 02/17/2009 | US7492887 Network group pickup |
| 02/17/2009 | US7492883 Method and system for visually representing telephone call tree interface |
| 02/12/2009 | US20090041227 Systems and Methods to Connect People for Real Time Communications via Directory Assistance |
| 02/11/2009 | EP1662484B1 Method and apparatus for processing asynchronous audio stream |
| 02/04/2009 | CN101361355A Tone event detector and method therefor |
| 02/03/2009 | US7486784 Bill payment service |
| 02/03/2009 | US7486783 Bill payment system and method |
| 01/29/2009 | US20090028302 Voicexml and rule engine based switchboard for interactive voice response (ivr) services |
| 01/27/2009 | US7483527 Method for operating a call-centre |
| 01/22/2009 | CA2693595A1 Systems and methods for distributing remote technical support via a centralized service |
| 01/21/2009 | EP2016754A2 System and method for providing incoming call distribution |
| 01/20/2009 | US7480370 Device for the management of communications by the selection of terminals and the communication medium |
| 01/14/2009 | EP2014068A2 Accumulative decision point data analysis system for telephony and electronic communications operations |
| 01/14/2009 | CN100452673C Digital auendant console |
| 01/07/2009 | CN100450132C Ringing user inserting method |
| 01/01/2009 | US20090003584 System and method for call routing and enabling interaction between callers with calls positioned in a queue |
| 01/01/2009 | US20090003583 Method for enhancing call center performance |
| 12/24/2008 | WO2007121237A3 Response advisor and protocol builder for a call handling system |
| 12/23/2008 | US7469047 Integrated ACD and IVR scripting for call center tracking of calls |
| 12/23/2008 | US7468891 Compact enclosure for SONET multiplexer cards and SONET multiplexer card having front panel access to electrical and optical connectors |
| 12/18/2008 | WO2008011101A3 Methods, systems and computer program products for routing and processing enum queries |
| 12/11/2008 | US20080304650 System and method for automatic call flow detection |
| 12/10/2008 | CN100442840C Service/channel installation |
| 12/04/2008 | WO2008002967A3 Systems and methods for scheduling contact center agents |
| 12/02/2008 | US7460659 Best practices learning for agents in a communication system |
| 12/02/2008 | US7460652 VoiceXML and rule engine based switchboard for interactive voice response (IVR) services |
| 11/25/2008 | US7457403 Method and apparatus for determining a real time average speed of answer in an automatic call distribution system |
| 11/20/2008 | WO2008042459A3 Recording using proxy servers |
| 11/20/2008 | US20080285739 Method and Apparatus for Multimedia Interaction Routing According to Agent Capacity Sets |
| 11/18/2008 | US7453990 Emergency call completion for VoIP based on location of call originator |
| 11/13/2008 | WO2007133185A3 System and method for providing incoming call distribution |
| 11/13/2008 | WO2007130854A3 Accumulative decision point data analysis system for telephony and electronic communications operations |
| 11/11/2008 | US7450538 Method for operating a system with a multiplicity of nodes and a base station according to TDMA and a system for this purpose |
| 10/29/2008 | EP1899955A4 Speech dialog method and system |
| 10/23/2008 | WO2007139995A3 System and method for event communication correlation |
| 10/23/2008 | US20080260140 Method and System for Scanning and Detecting Metallic Cross-Connects |
| 10/21/2008 | US7440567 Healthcare virtual private network methods and systems |
| 10/07/2008 | US7433459 Methods and apparatus for providing telephone support for internet sales |
| 10/02/2008 | US20080240405 Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics |
| 10/01/2008 | EP1974537A2 System and method for managing a telemarketing campaign |
| 10/01/2008 | CN100423593C Mobile phone and audio processing method |
| 09/25/2008 | US20080234004 Accessing A Multimedia Service From A Mobile Terminal |
| 09/23/2008 | US7428301 Method and system for the exit protocol of an emergency medical dispatch system |
| 09/18/2008 | US20080226057 Method and apparatus for placing a long distance call based on a virtual phone number |
| 09/17/2008 | CN101267476A A simple call control method for dispatching communication |
| 09/10/2008 | CN101262534A Group phone system with user recognition and management function |
| 09/09/2008 | USRE40492 Power line telephony exchange |
| 09/09/2008 | US7424718 Method and system for presenting events associated with recorded data exchanged between a server and a user |
| 09/09/2008 | US7424715 Method and system for presenting events associated with recorded data exchanged between a server and a user |
| 09/04/2008 | WO2005094397A3 Tone event detector and method therefor |
| 09/04/2008 | US20080215445 Customer service marketing |
| 09/02/2008 | US7421072 Location-based bridging in call centers |
| 08/28/2008 | WO2008103493A1 Customer relationship management portal system and method |
| 08/28/2008 | US20080205627 Method and apparatus for providing telephone support for internet sales |
| 08/28/2008 | US20080205624 Identifying contact center agents based upon biometric characteristics of an agent's speech |
| 08/27/2008 | CN101253547A Speech dialog method and system |
| 08/26/2008 | US7418095 System and method for providing caller activities while in queue |
| 08/26/2008 | US7418094 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 08/26/2008 | US7418092 Virtual call center |
| 08/12/2008 | US7412598 Method and system for real-time insertion of service during a call session over a communication network |
| 08/12/2008 | US7411621 Apparatus and method for eliminating artifacts in active pixel sensor (APS) imagers |
| 08/06/2008 | CN101237493A Manual call processing method and manual dispatching video call system |
| 08/05/2008 | US7409053 System and method of providing DSL services on a telephone network |
| 07/30/2008 | CN101232544A Far-end attendant console system |
| 07/29/2008 | US7406170 Architecture and implementation for control of context aware call processing with local feature definition |
| 07/29/2008 | US7406169 Method and system for automated unit service requests from a telematics unit |
| 07/29/2008 | US7406168 Connection manager for integrating legacy telephony environments and IP networks |
| 07/29/2008 | US7406167 Exchange system and method using icons for controlling communications between plurality of terminals |
| 07/23/2008 | EP1946534A2 Methods, systems, and computer program products for using a presence database to deliver enhanced presence information regarding communications made to or from a presentity |
| 07/15/2008 | US7401112 Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors |
| 07/15/2008 | US7400718 Automated business form information aquisition system |
| 06/25/2008 | CN100397854C Communication method of controlled telephone |
| 06/10/2008 | US7386116 Quick shift jack panel |
| 06/10/2008 | US7386115 Combined caller and agent endpoint manager |
| 06/10/2008 | US7386111 Method and apparatus for placing a long distance call based on a virtual phone number |
| 06/10/2008 | US7386102 System for remote control of an automated call system |
| 06/05/2008 | WO2008067100A1 Method and apparatus for presenting information concerning a set of incoming communications |
| 06/03/2008 | US7382773 Contact center with normalized multiple protocol architecture |
| 05/20/2008 | US7376228 Call center management systems |
| 05/20/2008 | US7376227 Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center |
| 05/13/2008 | US7372957 Method and apparatus for implementing call processing in packet telephony networks |
| 05/13/2008 | US7372956 Method and apparatus for providing an interactive home agent with access to call center functionality and resources |
| 05/06/2008 | US7369654 Efficiency report incorporating communication switch statistics |
| 05/06/2008 | US7369653 Method of delivering enterprise data through a call center |
| 04/29/2008 | US7366293 Call center administration manager |
| 04/10/2008 | WO2008042722A1 Systems and methods for analyzing communication sessions |
| 03/25/2008 | US7349535 Method and system for automatic call distribution based on location information for call center agents |
| 03/20/2008 | WO2008033900A2 Language interpretation service for incoming caller |
| 03/20/2008 | US20080069335 Efficiency Report Incorporating Communication Switch Statistics |
| 03/19/2008 | EP1899955A1 Speech dialog method and system |
| 03/18/2008 | US7346158 Method and system for wiring a digital subscriber line circuit |
| 03/12/2008 | CN101141531A Method of implementing hotkey management of dispatching desk user |