| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 10/05/2010 | US7809127 Method for discovering problem agent behaviors |
| 09/14/2010 | US7796746 Method and system for call tracing |
| 09/07/2010 | US7792275 Application service invocation |
| 09/07/2010 | US7792272 Technique for communicating commands and parameters in an information assistance system to provide services |
| 08/31/2010 | US7787609 Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills |
| 08/24/2010 | US7783030 Graphical call-route scripting system and method |
| 08/24/2010 | US7783028 System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction |
| 08/24/2010 | US7782838 Intermediate packetizing of voice data for communication between circuit-switched network nodes |
| 08/10/2010 | US7773740 Agent registration and bidding system |
| 08/03/2010 | US7770175 Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal |
| 08/03/2010 | US7769160 System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call |
| 08/03/2010 | US7769159 Method and system for identifying calls |
| 07/27/2010 | US7764781 DSX module with performance monitoring |
| 07/15/2010 | US20100177876 Client survey systems and methods using caller identification information |
| 07/13/2010 | US7756264 Method and apparatus for providing telephone support for internet sales |
| 07/06/2010 | US7751550 Method of providing status information within an ACD |
| 07/06/2010 | US7751544 Method and system for driving an indicating element on a terminal |
| 07/06/2010 | US7751384 Method and system for identifying calls |
| 06/29/2010 | US7746998 Integrating enterprise and provider contact center resources to handle workload on-demand |
| 06/29/2010 | US7746997 Interactive telephony trainer and exerciser |
| 06/08/2010 | US7734029 Apparatus, system, and method for automated call initiation |
| 05/27/2010 | US20100128865 Method and apparatus for placing a long distance call based on a virtual phone number |
| 05/25/2010 | US7724888 Automated method for determining caller satisfaction |
| 05/20/2010 | WO2005077053A3 Method and apparatus for placing a long distance call based on a virtual phone number |
| 05/11/2010 | US7716311 Method and apparatus for monitoring of switch resources using resource group definitions |
| 05/11/2010 | US7715543 Method for verifying telephone call back information for return calls which are initiated via the internet |
| 05/06/2010 | US20100111286 Selective mapping of callers in a call center routing system |
| 04/27/2010 | US7706522 Method and system for communicating with an automatic call distributor system agent |
| 04/27/2010 | US7706521 Standards based agent desktop for use with an open contact center solution |
| 04/27/2010 | US7706520 System and method for facilitating transcription of audio recordings, with auditing |
| 04/08/2010 | US20100086120 Systems and methods for call center routing |
| 04/06/2010 | US7693275 Online service system capable of predicting waiting time |
| 04/06/2010 | US7693274 System and method for return to agents during a contact center session |
| 04/06/2010 | US7693272 Providing a file relating to a telephone call |
| 03/30/2010 | US7688966 User interface persistent context area |
| 03/23/2010 | US7684555 Method and system for failover capability for remote call center agents |
| 03/18/2010 | US20100067684 Apparatus and system for bridging communication signals |
| 03/16/2010 | US7680263 Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage |
| 03/16/2010 | US7680262 Method and apparatus for placing a long distance call based on a virtual phone number |
| 03/09/2010 | US7676035 Systems and methods for distributing remote technical support via a centralized service |
| 03/02/2010 | US7672444 Client survey systems and methods using caller identification information |
| 02/16/2010 | US7664014 High availability VoIP subsystem |
| 02/09/2010 | US7660407 Systems and methods for scheduling contact center agents |
| 02/02/2010 | US7657263 Method and system for automatic call distribution based on customized logic relating to agent behavior |
| 02/02/2010 | US7657021 Method and apparatus for global call queue in a global call center |
| 02/02/2010 | US7657020 Call routing system and method of using the same |
| 01/26/2010 | US7653195 Apparatus, system, and method for disposing of a call |
| 01/17/2010 | CA2638168A1 System and method for selectively provisioning telecommunications services between an access point and a telecommunications network based on landline telephone detection |
| 01/13/2010 | CN100581202C Dual phase pulse modulation decoder circuit |
| 01/07/2010 | US20100002863 Workflow Management in Contact Centers |
| 12/10/2009 | US20090304172 Call processing system |
| 12/08/2009 | US7630905 Call campaign methodologies |
| 12/08/2009 | US7630488 DTMF tone generation in a media gateway |
| 11/24/2009 | US7623651 Context retention across multiple calls in a telephone interaction system |
| 11/24/2009 | US7623650 Universal multi-browser interface for customer service representatives |
| 11/19/2009 | US20090285384 Method and system for personalising responses to customer communications |
| 11/17/2009 | US7620170 Computer telephony integration (CTI) complete customer contact center |
| 11/05/2009 | US20090274290 Synchronization of Data Within An ACD System |
| 11/05/2009 | DE202009010404U1 Steuergerät für ein Telefonnetzwerk Control unit for a telephone network |
| 10/27/2009 | US7609829 Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution |
| 10/20/2009 | US7606360 Automated system and method for handling human and caller queues |
| 10/13/2009 | US7602898 System and method for providing computer assisted user support |
| 10/08/2009 | US20090252318 Service wait time notification |
| 10/06/2009 | US7599485 Communications system employing single-pair identity circuit for remotely powered device |
| 09/24/2009 | WO2008092467A3 Lighting and ringing telephone sockets |
| 09/24/2009 | US20090238359 Leveraging A Sip Forking Model for Distributed Contact Center Routing |
| 09/22/2009 | US7593523 System and method for providing incoming call distribution |
| 09/22/2009 | US7593521 Call processing system |
| 09/09/2009 | CN201307880Y Bluetooth and multi-power supply hand-free headset structure |
| 09/08/2009 | US7587041 System and method for analysing communications streams |
| 09/08/2009 | US7587040 Systems and methods for detecting false signals on an outbound call |
| 09/02/2009 | EP1899955B1 Speech dialog method and system |
| 08/27/2009 | WO2009103916A1 Method for selecting channels in a television set including extension modules for receiving supplementary formats |
| 08/26/2009 | CN101518039A Methods, systems and computer program products for routing and processing ENUM queries |
| 08/11/2009 | US7574000 System and method for analysing communications streams |
| 08/04/2009 | US7570755 Routine communication sessions for recording |
| 07/28/2009 | US7568001 Escalated handling of non-realtime communications |
| 07/15/2009 | CN100515124C Method for implementing telephone operator helping in intelligent network |
| 06/30/2009 | US7555114 System and method for analyzing outbound calling campaigns |
| 06/23/2009 | US7552225 Enhanced media resource protocol messages |
| 06/18/2009 | WO2007050591A3 Methods, systems, and computer program products for using a presence database to deliver enhanced presence information regarding communications made to or from a presentity |
| 06/11/2009 | WO2005086856A3 Virtual call center |
| 06/11/2009 | US20090150225 Developing interactive call center agent personas |
| 06/11/2009 | US20090147927 Method and system for call tracing |
| 05/26/2009 | US7539298 Passive termination for redundant telecommunication receivers connected to a single twisted pair |
| 05/26/2009 | US7539297 Generation of automated recommended parameter changes based on force management system (FMS) data analysis |
| 05/20/2009 | CN100490483C Single merge DC compression running length limited coding |
| 05/19/2009 | US7536002 System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data |
| 05/14/2009 | WO2009012087A3 Systems and methods for distributing remote technical support via a centralized service |
| 05/12/2009 | US7532615 Universal agent log-in using a SIP registrar |
| 05/12/2009 | US7532606 DTMF signal transmission method and communication apparatus |
| 05/07/2009 | WO2007041649A3 Voip with local call access |
| 05/05/2009 | US7529362 System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
| 04/30/2009 | WO2007070250A3 Method and apparatus for providing personalized ringback greetings |
| 04/29/2009 | CN101422027A Method and apparatus for placing a long distance call based on a virtual phone number |
| 04/22/2009 | EP1730944A4 Method and apparatus to allow customers to initiate call center contact |
| 04/15/2009 | EP2047667A2 Methods, systems and computer program products for routing and processing enum queries |
| 04/14/2009 | US7519173 Method for managing resources in a multi-channeled customer service environment |
| 04/09/2009 | WO2008081265A3 Dynamically adjustable electronic service guide |
| 04/09/2009 | WO2005053200A3 Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution |