| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 02/19/2013 | US8379834 Method and system for managing interactive communications campaigns |
| 02/19/2013 | US8379830 System and method for automated customer service with contingent live interaction |
| 02/05/2013 | US8369509 System and method for search-based work assignments in a contact center |
| 01/29/2013 | US8364509 Systems methods, and computer-readable media for gathering, tabulating, and reporting on employee performance |
| 01/29/2013 | US8363810 Method and system for aurally positioning voice signals in a contact center environment |
| 01/22/2013 | US8358773 Apparatus and method for executing agent |
| 01/22/2013 | US8358771 System and method for managing customer communications over communication channels |
| 01/22/2013 | US8358769 Personal desktop router |
| 01/15/2013 | US8355497 Provision of telecommunication services |
| 01/08/2013 | US8351593 Emergency recording during VoIP session |
| 01/01/2013 | US8345855 Method, device and program for calculating number of necessary agents |
| 12/25/2012 | US8340733 Electronic device having selective touch sensitive display window |
| 12/25/2012 | US8340277 Bartering system and method for controlling position in a wait queue in a contact center |
| 12/25/2012 | US8340276 System and method for providing customer service |
| 12/25/2012 | US8340274 System for routing interactions using bio-performance attributes of persons as dynamic input |
| 12/25/2012 | US8340273 Provision of telecommunication services |
| 12/11/2012 | US8331549 System and method for integrated workforce and quality management |
| 11/29/2012 | WO2012162395A1 Illuminated cell phone case |
| 11/27/2012 | US8320551 Method and system for processing application logs |
| 11/20/2012 | US8315373 Enhanced polling method and system |
| 10/30/2012 | US8300798 Intelligent communication routing system and method |
| 10/30/2012 | US8300796 Method and system for enhanced call notification and treatment |
| 10/18/2012 | DE102011017366A1 Haus-Kommunikationssystem mit mindestens einer Türstation und mindestens einer Wohnungsstation House communication system having at least one door station and at least one home station |
| 10/09/2012 | US8284711 Apparatus and methods for addressable communication using voice-grade radios |
| 10/04/2012 | US20120250851 System and Method for Automating Customer Relations in a Communications Environment |
| 10/02/2012 | US8280034 Provision of telecommunication services |
| 10/02/2012 | US8280033 Provision of alternative telecommunication services |
| 10/02/2012 | US8280032 Registration of a telephone/computer association in a computer telephony integration environment |
| 10/02/2012 | US8280030 Call routing system and method of using the same |
| 10/02/2012 | US8280029 Customer service response system for interaction with customer service agents |
| 09/25/2012 | US8275117 Methods and apparatus for use in computer-to-human escalation |
| 09/25/2012 | US8275111 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 09/18/2012 | US8270592 Call routing management based on caller language |
| 09/11/2012 | US8265261 Telephone channel personalization |
| 09/11/2012 | US8265245 Call-processing rate quote system and method |
| 09/04/2012 | US8259925 Service wait time notification |
| 09/04/2012 | US8259924 System for creation and dynamic management of incoming interactions |
| 09/04/2012 | US8259923 Implementing a contact center using open standards and non-proprietary components |
| 08/28/2012 | US8254871 Method and system for playing ring back tone, home location register and mobile switching center |
| 08/28/2012 | US8254557 Supervisor intercept for teleagent voice over internet protocol communications |
| 08/28/2012 | US8254556 System and method for processing and routing incoming calls to a communication assistance system |
| 08/28/2012 | US8253771 Video call management apparatus and associated methodology of controlling voice and video response |
| 08/21/2012 | US8249245 System and method for automated call distribution |
| 08/07/2012 | US8238544 Termination for a line card in a telecommunication system |
| 08/07/2012 | US8238540 Methods and systems for processing and managing telephonic communications using ring pools |
| 07/31/2012 | US8233610 Assisting contact center agents and customers |
| 07/24/2012 | US8229102 System and method for providing customer activities while in queue |
| 07/24/2012 | US8229100 Call prioritization methods in a call center |
| 07/10/2012 | US8218755 Access-frequency estimating apparatus and computer product |
| 07/10/2012 | US8218753 Processing multi-party calls in a contact center |
| 07/10/2012 | US8218181 Printing system |
| 07/03/2012 | US8213594 Method and apparatus for placing a long distance call based on a virtual phone number |
| 06/26/2012 | US8209209 Providing work, training, and incentives to company representatives in contact handling systems |
| 06/26/2012 | US8209207 Broad-based incremental training sessions for company representatives in contact handling systems |
| 06/26/2012 | US8208619 Method and apparatus for improving call yields when contacting patients who are due for a visit but do not have a scheduled appointment |
| 06/19/2012 | US8204206 Systems and methods for selection of a communication path |
| 06/19/2012 | US8204205 Method for increasing the efficiency of automated telephony systems |
| 06/19/2012 | US8204204 Method and apparatus for proper routing of customers |
| 06/07/2012 | WO2012071957A1 Method and system for serving client of major customer in attendant console system |
| 06/05/2012 | US8194848 Adaptive, self-learning optimization module for rule-based customer interaction systems |
| 05/30/2012 | CN101032157B Method and system for providing a camp-on service in telecommunications |
| 05/29/2012 | US8189764 Server for transferring a communication message |
| 05/29/2012 | US8189763 System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction |
| 05/22/2012 | US8184789 Apparatus, system, and method for automated call initiation |
| 05/16/2012 | EP2453639A1 System and method for managing a telemarketing campaign |
| 05/15/2012 | US8180666 Real-time performance based incentives for company representatives in contact handling systems |
| 05/15/2012 | US8180662 Rapid deployment of training for company representatives in contact handling systems |
| 05/15/2012 | US8180044 Semantic contact center management |
| 05/08/2012 | US8175040 Random access request extension for an additional resource request |
| 05/01/2012 | US8171179 Apparatus supporting plurality of interfaces and method of setting up network connection of the same |
| 05/01/2012 | US8170930 System and method for automated notification |
| 05/01/2012 | US8170197 System and method for providing automated call center post-call processing |
| 05/01/2012 | US8170196 Developing interactive call center agent personas |
| 05/01/2012 | US8170195 Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center |
| 04/24/2012 | US8165282 Exploiting facial characteristics for improved agent selection |
| 04/17/2012 | US8160234 Assignment of call-center agents to incoming calls |
| 04/17/2012 | US8160233 System and method for detecting and displaying business transactions |
| 04/10/2012 | US8155292 Telephone system and server apparatus |
| 04/03/2012 | US8150022 Call center queue management |
| 04/03/2012 | US8150021 Proactive system and method for monitoring and guidance of call center agent |
| 04/03/2012 | US8150020 System and method for prompt modification based on caller hang ups in IVRs |
| 03/28/2012 | CN101237493B Manual call processing method and manual dispatching video call system |
| 03/21/2012 | EP1974537B1 System and method for managing a telemarketing campaign |
| 03/20/2012 | US8139756 Method, apparatus, and computer product for computing skill value |
| 03/20/2012 | US8139754 Correlating call log files using voice prints |
| 03/20/2012 | US8139753 Method and apparatus for handling a telephone call |
| 03/20/2012 | US8139752 Voice conference control from an instant messaging session using an automated agent |
| 03/20/2012 | US8139751 System and method to communicate information to an employee |
| 03/13/2012 | US8135125 Multi-party information analysis in a VoIP system |
| 03/06/2012 | US8130935 Routing of calls based on agents emotional state |
| 02/28/2012 | US8126135 Method for managing resources in a multi-channeled customer service environment |
| 02/21/2012 | USRE43205 Skill based chat function in a communication system |
| 02/07/2012 | US8112391 Synchronization of agent skill data |
| 01/31/2012 | US8107613 Context recovery for call center agents |
| 01/24/2012 | US8102994 Client survey systems and methods using caller identification information |
| 01/24/2012 | US8102993 Method for routing network call and network call center |
| 01/10/2012 | US8094802 Multiple queuing and servicing of a contact |
| 01/03/2012 | US8090086 VoiceXML and rule engine based switchboard for interactive voice response (IVR) services |
| 12/27/2011 | US8085928 Isolating an inactive cable pair from a bridged active cable pair |
| 12/20/2011 | US8081744 Interactive content for click-to-call calls |