| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 10/13/2005 | WO2005094397A2 Tone event detector and method therefor |
| 10/13/2005 | US20050226402 Method and system for call tracing |
| 10/06/2005 | WO2005091829A2 Method and apparatus to allow customers to initiate call center contact |
| 10/06/2005 | WO2005091822A2 Method and system for automatic call distribution based on location information for call center agents |
| 10/06/2005 | US20050220290 System and method for call dialing and call information collection |
| 10/06/2005 | US20050220289 Methods and apparatus for providing telephone support for internet sales |
| 10/06/2005 | US20050220288 Technique for routing a call to a call center based on the geographic origin of the call |
| 10/06/2005 | CA2558363A1 Method and apparatus to allow customers to initiate call center contact |
| 10/06/2005 | CA2558362A1 Method and system for automatic call distribution based on location information for call center agents |
| 10/05/2005 | EP1582028A1 Method and apparatus providing user with account balance notification |
| 09/30/2005 | CA2497379A1 Technique for routing a call to a call center based on the geographic origin of the call |
| 09/29/2005 | WO2005089466A2 Apparatus, system, and method for disposing of a call |
| 09/29/2005 | US20050213743 Methods and apparatus for use in computer-to-human escalation |
| 09/29/2005 | US20050213742 Call center system and call reservation method |
| 09/27/2005 | US6950510 Routing data based on comparative income values |
| 09/22/2005 | WO2005086856A2 Virtual call center |
| 09/22/2005 | WO2005036798A3 Switchboard for interactive voice response (ivr) services |
| 09/22/2005 | US20050207560 Technique for generating and managing a personal dialing queue |
| 09/22/2005 | US20050207559 Method for estimating telephony system-queue waiting time in an agent level routing environment |
| 09/22/2005 | US20050207558 Apparatus, system, and method for disposing of a call |
| 09/22/2005 | CA2497380A1 Technique for generating and managing a personal dialing queue |
| 09/15/2005 | US20050201547 Call queuing |
| 09/15/2005 | US20050201546 Method and device for estimating work skills, and computer product |
| 09/15/2005 | US20050201545 Method and system for automated unit service requests from a telematics unit |
| 09/08/2005 | US20050198107 Systems and methods for queuing order notification |
| 09/08/2005 | US20050195967 Tone event detector and method therefor |
| 09/08/2005 | US20050195966 Method and apparatus for optimizing the results produced by a prediction model |
| 09/08/2005 | US20050195965 Method and apparatus to allow customers to initiate call center contact |
| 09/08/2005 | US20050195964 Web-based network monitoring tool |
| 09/08/2005 | US20050195962 Virtual call center |
| 09/08/2005 | US20050195961 System, method and software for delivering targeted content to queued users |
| 09/08/2005 | US20050195960 Method and system for automatic call distribution based on location information for call center agents |
| 08/25/2005 | WO2005077053A2 Method and apparatus for placing a long distance call based on a virtual phone number |
| 08/25/2005 | CA2555650A1 Method and apparatus for placing a long distance call based on a virtual phone number |
| 08/24/2005 | CN1658639A Digital auendant console |
| 08/11/2005 | US20050176371 Synchronization of time-frequency codes |
| 08/11/2005 | US20050175971 Method and system for scheduled delivery of training to call center agents |
| 08/11/2005 | US20050175168 System for remote control of an automated call system |
| 08/11/2005 | US20050175167 System and method for prioritizing contacts |
| 08/11/2005 | US20050175166 Emergency call completion for VoIP based on location of call originator |
| 08/11/2005 | US20050175165 Method and apparatus for placing a long distance call based on a virtual phone number |
| 08/10/2005 | CN1652558A Method for implementing telephone operator helping in intelligent network |
| 08/04/2005 | US20050169454 Distributed dialing system and method |
| 08/04/2005 | US20050169453 Method, software and system for developing interactive call center agent personas |
| 08/02/2005 | US6925164 Method and system for call tracing |
| 07/28/2005 | WO2005067595A2 System for remote control of an automated call system |
| 07/28/2005 | US20050163306 Method and apparatus for providing a splitter in a notification system |
| 07/28/2005 | US20050163305 Method for reduced processing and improved remote monitoring of call center activities |
| 07/28/2005 | US20050163304 Integrated ACD and IVR scripting for call center tracking of calls |
| 07/21/2005 | WO2004064320A8 Method and apparatus providing user with account balance notification |
| 07/21/2005 | US20050157865 System and method of managing a wait list queue |
| 07/20/2005 | CN1643919A Service/channel installation |
| 07/14/2005 | US20050152529 User interface persistent context area |
| 07/07/2005 | US20050147228 Client survey systems and methods using caller identification information |
| 07/05/2005 | US6914976 Telecommunications customer service terminal having electronic components sealed in a first compartment and having an unsealed compartment that contains an insulation displacement connector board that includes voltage surge protection |
| 06/30/2005 | US20050141693 System and method for providing a service to a customer via a communication link |
| 06/30/2005 | US20050141692 Computer-telephony integration (CTI) system for controlling an automatic call distribution system using a bidirectional CTI model |
| 06/29/2005 | EP1548663A2 Provision of financial information |
| 06/29/2005 | EP1546841A2 High availability voip subsystem |
| 06/23/2005 | WO2005057885A2 System and method for call dialing and call information collection |
| 06/23/2005 | US20050135601 Force management automatic call distribution and resource allocation control system |
| 06/23/2005 | US20050135600 Generation of automated recommended parameter changes based on force management system (FMS) data analysis |
| 06/23/2005 | US20050135599 Adaptive feedback arrangment for controlling agent availability service level in a predictive dialer |
| 06/23/2005 | US20050135593 Call processing system |
| 06/16/2005 | US20050129214 Method and apparatus for selecting an agent to handle a call |
| 06/16/2005 | US20050129213 Efficiency report incorporating communication switch statistics |
| 06/16/2005 | US20050129212 Workforce planning system incorporating historic call-center related data |
| 06/16/2005 | US20050129211 Directly contactable call center agents |
| 06/16/2005 | US20050129207 Provision of financial information |
| 06/16/2005 | US20050129205 Providing a file relating to a telephone call |
| 06/09/2005 | US20050125835 Service/channel installation |
| 06/02/2005 | US20050117735 Method for load distribution with multiple distribution points |
| 05/04/2005 | EP1527581A1 Contact center architecture |
| 04/28/2005 | US20050089155 Technique for dynamically prioritizing communication calls to information/call centers |
| 04/28/2005 | CA2486397A1 Technique for dynamically prioritizing communication calls to information/call centers |
| 04/21/2005 | WO2005036798A2 Switchboard for interactive voice response (ivr) services |
| 04/12/2005 | US6879683 System and method for providing a call back option for callers to a call center |
| 03/31/2005 | US20050069102 VoiceXML and rule engine based switchboard for interactive voice response (IVR) services |
| 03/31/2005 | US20050069094 Multi-media transactions presentation based on user physical characteristics |
| 03/17/2005 | WO2004059482A3 Presence enabled queue management |
| 03/15/2005 | US6868154 System and method for providing a service to a customer via a communication link |
| 03/03/2005 | US20050047584 System and method for customized intelligent contact routing |
| 03/03/2005 | US20050047579 Telecommunication call distribution system |
| 03/03/2005 | US20050047576 Telephone support method, storage medium and apparatus |
| 02/23/2005 | CN1585436A Method for providing virtual office equipment number service of group by virtual office equipment apparatus |
| 02/16/2005 | CN1189982C Connecting plug and method for manufacturing the same |
| 02/03/2005 | WO2005011243A1 Managing the rate of delivering performance interventions in a contact center |
| 02/03/2005 | WO2005011240A1 Managing the selection of performance interventions in a contact center |
| 01/13/2005 | US20050008139 Agent registration and bidding system |
| 01/06/2005 | US20050002515 Dialing techniques for a contact center |
| 12/29/2004 | WO2004114641A1 Call processing system |
| 12/29/2004 | CA2529210A1 Call processing system |
| 12/16/2004 | US20040252823 Call processing system |
| 12/15/2004 | EP1486070A1 Service/channel installation |
| 12/14/2004 | US6831974 System and method for providing a caller identification to a called party for calls relayed through a call center |
| 12/02/2004 | US20040240659 Systems and methods for distributing and routing calls in a call center |
| 11/25/2004 | CA2526921A1 System and method for providing communications services |
| 11/18/2004 | US20040228471 DTMF tone generation in a media gateway |
| 11/18/2004 | US20040228468 Automated cross-box and methods for using an automated cross-box |
| 11/11/2004 | US20040223604 Local number portability cross connect switch network |