| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 11/26/2013 | US8594312 Method and system for managing interactive communications campaigns with call pacing |
| 11/26/2013 | US8594311 Expected wait time augmentation system and method |
| 11/26/2013 | US8594308 System and method for maximizing efficiency of call transfer speed |
| 11/26/2013 | US8594304 Systems and methods for hybrid delivery of remote and local technical support via a centralized service |
| 11/26/2013 | US8594303 Unpaid break time for contact center agents |
| 11/26/2013 | CA2555650C Method and apparatus for placing a long distance call based on a virtual phone number |
| 11/19/2013 | US8588401 Method for automated handling of outbound contacts requiring assured connection to a live agent |
| 11/19/2013 | US8588397 Communication control system, communication control method, and recording medium including communication control program |
| 11/12/2013 | US8582753 Agent training sensitive call routing system |
| 11/12/2013 | US8582752 System and method for optimal outbound dialing in virtual contact center |
| 11/05/2013 | US8578215 Method and system for gathering data using automatic appliance failover |
| 11/05/2013 | US8577423 Vibration tone differentiation |
| 11/05/2013 | US8577016 Methods and systems for processing and managing telephonic communications using ring pools |
| 11/05/2013 | US8577013 Automatic communications forwarding to displaced employees |
| 11/05/2013 | US8576998 Efficiency report incorporating communication switch statistics |
| 10/29/2013 | US8571203 System and method for providing customer activities while in queue |
| 10/22/2013 | US8565411 Method and apparatus for optimizing customer service across multiple channels |
| 10/22/2013 | US8565410 Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation |
| 10/22/2013 | US8565409 Method and apparatus for routing a call to a subject matter expert via a packet network |
| 10/22/2013 | US8565408 Call-routing system and method |
| 10/22/2013 | US8565402 System and method for providing call-back options |
| 10/15/2013 | US8559618 Contact center call routing by agent attribute |
| 10/15/2013 | US8559617 Vendor facility customer assignment |
| 10/08/2013 | US8553869 Method for implementing RBT interworking, media gateway control function device, and application server |
| 10/01/2013 | US8548157 System and method of managing incoming telephone calls at a call center |
| 10/01/2013 | US8548156 Method and system for blocking lower priority communications for improved automatic call distribution |
| 10/01/2013 | US8548144 Apparatus, system, and method for automated call initiation |
| 09/19/2013 | US20130243169 Automatic contact center administration updates based on acceptance of a broadcast request |
| 09/17/2013 | US8537683 Method for estimating the quality of experience of a user in respect of audio and/or video contents distributed through telecommunications networks |
| 09/12/2013 | US20130235998 Efficiency report incorporating communication switch statistics |
| 09/10/2013 | US8532279 Method for increasing the efficiency of automated telephony systems |
| 09/10/2013 | US8532276 Systems and methods to provide telephonic connections via concurrent calls |
| 09/10/2013 | US8532088 Method and apparatus for providing call center agents with calling party information |
| 09/03/2013 | US8526597 Proactive system and method for monitoring and guidance of call center agent |
| 08/27/2013 | US8520834 Method of displaying complex relationships |
| 08/27/2013 | US8520833 Global interpreter/translation services via conference bridge |
| 08/27/2013 | US8520832 System and method to connect a call |
| 08/27/2013 | US8520829 Technique for communication commands and parameters in an information assistance system to provide services |
| 08/20/2013 | US8515052 Parallel signal processing system and method |
| 08/20/2013 | US8515051 Determining and displaying application usage data in a contact center environment |
| 08/13/2013 | US8509420 Detection and prevention of unintentional pulse dialing |
| 08/13/2013 | US8509419 Computer and telephony integration |
| 08/13/2013 | US8509418 Interactive voice response system providing visual representation of caller's intent |
| 08/13/2013 | US8509417 Enhanced call on-hold services |
| 08/06/2013 | US8504115 Automatic sidetone control |
| 08/06/2013 | US8503668 Provision of telecommunication services |
| 08/06/2013 | US8503667 Detection and prevention of unintentional pulse dialing |
| 08/06/2013 | US8503666 Detection and prevention of unintentional pulse dialing |
| 08/06/2013 | US8503665 System and method of writing and using scripts in automated, speech-based caller interactions |
| 08/06/2013 | US8503663 System and method for agent queue activation in a contact center |
| 08/06/2013 | US8503662 System and method for speech-enabled call routing |
| 08/06/2013 | US8503661 Single workflow for colloborative network routing over heteogeneous system |
| 08/06/2013 | US8503660 Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality |
| 08/06/2013 | US8503659 Method and apparatus for ringback tone replacement with downloaded audio files |
| 08/06/2013 | US8503647 Carrier-implemented call event data management |
| 08/06/2013 | US8503643 Location- and presence-based media session routing |
| 08/06/2013 | US8503641 System and method of automated order status retrieval |
| 07/30/2013 | US8498405 Method and apparatus for enhanced call reporting |
| 07/23/2013 | US8494152 Systems and methods for automated call-handling and processing |
| 07/23/2013 | US8494150 Computer-telephony integration in a service provider environment |
| 07/23/2013 | US8494148 Dynamic IVR dialog based on analytics data |
| 07/23/2013 | US8494143 Teleconference presentation retrieval management |
| 07/16/2013 | US8489138 Method and apparatus for uplink power control during soft handover |
| 07/16/2013 | US8488772 Grouping of contact center agents |
| 07/16/2013 | US8488769 Non-scheduled training for an agent in a call center |
| 07/16/2013 | US8488594 Apparatus and system for bridging communication signals |
| 07/02/2013 | US8477919 Interactive content for click-to-call calls |
| 06/25/2013 | US8472610 Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
| 06/25/2013 | US8472606 Methods and systems for directory information lookup |
| 06/18/2013 | US8467517 Method and system for customizing ring-back tone in an inter-operator telecommunication system |
| 06/11/2013 | US8462934 System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call |
| 06/11/2013 | US8462933 Method, device, and program for calculating number of operators needed |
| 06/11/2013 | US8462921 Efficiency report incorporating communication switch statistics |
| 06/04/2013 | US8457301 Multi-frequency tone detector |
| 06/04/2013 | US8457300 Instant message contact management in a contact center |
| 06/04/2013 | US8457297 Distributing transactions among transaction processing systems |
| 06/04/2013 | US8457296 System and method for processing multi-modal communications during a call session |
| 05/28/2013 | US8452343 Portable terminal |
| 05/28/2013 | US8451725 Method and apparatus for distributed compositional control of end-to-end media in IP networks |
| 05/23/2013 | US20130129067 Personal desktop router |
| 05/22/2013 | CN101375586B Methods and systems for providing dynamic message content to callers on hold |
| 05/14/2013 | US8442207 System and method for observing a communication session |
| 05/14/2013 | US8442033 Distributed voice over internet protocol recording |
| 05/07/2013 | US8437465 Systems and methods for capturing communications data |
| 05/07/2013 | US8437463 Distributed hardware/software system for managing agent status in a communication center |
| 05/07/2013 | US8437462 Synchronization of multiple target system data |
| 04/30/2013 | US8433054 Housing for telecommunications equipment |
| 04/30/2013 | US8433053 Voice user interfaces based on sample call descriptions |
| 04/23/2013 | US8428245 Customer service agent assisted social networks |
| 04/16/2013 | US8422660 Communication system having common ground mechanism |
| 04/16/2013 | US8422659 Call processing system |
| 04/02/2013 | US8411844 Method for controlling abandonment rate in outbound campaigns |
| 04/02/2013 | US8411838 Call amount estimating method |
| 03/26/2013 | US8406412 System and method for call flow generation via real-time tracking of guided problem resolution |
| 03/19/2013 | US8401172 Methods and systems for processing and managing telephonic communications using ring pools |
| 03/19/2013 | US8401168 System and method for ring delay on a user agent |
| 03/05/2013 | US8391457 Systems and methods of timing DTMF tones for telephony control |
| 02/26/2013 | US8385949 Method, call setup device and computer product for controlling and setting up calls with reduced costs |
| 02/26/2013 | US8385535 Method and system for remotely automating cross-connects in telecom networks |
| 02/26/2013 | US8385534 Method for dispatching service requests |