| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 12/13/2011 | US8077854 Protection cover and electronic device using the same |
| 11/29/2011 | US8068600 Queue management system and method |
| 11/29/2011 | US8068598 Automatic agent training system |
| 11/29/2011 | US8068597 Method and apparatus for processing customer contacts using a state machine |
| 11/29/2011 | US8068595 System and method for providing a multi-modal communications infrastructure for automated call center operation |
| 11/22/2011 | US8064590 Campaign in a geo-spatial environment |
| 11/22/2011 | US8064585 Architecture and implementation for control of context aware call processing with local feature definition |
| 11/22/2011 | US8064367 Multiple voicemail account support for a VoIP system |
| 11/22/2011 | US8063965 Apparatus and method for eliminating artifacts in active pixel sensor (APS) imagers |
| 11/15/2011 | US8060063 Presenting messages on a mobile device that is currently presenting other media content |
| 11/08/2011 | USRE42901 Common gateway to call control systems |
| 11/08/2011 | US8054042 Modular power supply |
| 11/01/2011 | US8050397 Multi-tone signal discriminator |
| 10/25/2011 | US8045697 Method and apparatus for interfacing a customer with a call center |
| 10/25/2011 | US8045696 Method and apparatus for determining customer routing in a call center |
| 10/25/2011 | US8045695 System for determining active copresence of users during interactions |
| 10/20/2011 | WO2011129942A1 System and method for providing a communications queuing framework |
| 10/12/2011 | CN101232544B Far-end attendant console system |
| 10/11/2011 | US8036373 Methods and systems for providing dynamic message content to callers on hold |
| 10/11/2011 | US8036371 Utilizing small group call center agents to improve productivity without impacting service level targets |
| 10/11/2011 | US8036370 Directly contactable call center agents |
| 10/04/2011 | US8031861 Communication system tonal component maintenance techniques |
| 10/04/2011 | US8031859 Stagnation-judgment device and computer product |
| 09/29/2011 | US20110235797 Methods and apparatus for use in computer-to-human escalation |
| 09/29/2011 | US20110235552 Method and apparatus for placing a long distance call based on a virtual phone number |
| 09/27/2011 | US8028084 IP ACD using buffer server |
| 09/27/2011 | US8027459 System and method for providing queue time credit for self-servicing callers |
| 09/27/2011 | US8027457 Process for automated deployment of natural language |
| 09/20/2011 | US8023638 System and method for balancing agent console load during automated call processing |
| 09/20/2011 | US8023637 Method and system for hierarchy based contact routing |
| 09/20/2011 | US8023636 Interactive dialog-based training method |
| 09/13/2011 | US8019822 Personalized storage accounts in an electronic file delivery system |
| 09/13/2011 | US8019074 Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
| 09/06/2011 | US8015493 Data processing method and data processing system |
| 09/06/2011 | US8014511 Communication system |
| 08/23/2011 | US8005204 Call routing system and method of using the same |
| 08/09/2011 | US7996013 Method, call setup device and computer product for controlling and setting up calls with reduced costs |
| 08/09/2011 | US7995740 Automatic call distribution system using computer network-based communication |
| 08/02/2011 | US7991144 Voice communication terminal |
| 08/02/2011 | US7990983 Modular interconnect structure |
| 07/26/2011 | US7986982 Handset device |
| 07/19/2011 | US7983411 Methods and apparatus for use in computer-to-human escalation |
| 07/06/2011 | CN101253547B Speech dialog method and system |
| 07/05/2011 | US7974231 Communication control apparatus and communication control method |
| 06/28/2011 | US7970117 Method and system for handling calls at an automatic call distributor |
| 06/21/2011 | US7965832 Connection manager for integrating legacy telephony environments and IP networks |
| 06/14/2011 | US7962644 Systems and methods for handling a plurality of communications |
| 06/14/2011 | US7961864 Local number portability cross connect method |
| 06/07/2011 | US7957520 System and method for responding to an emergency at a call center |
| 05/31/2011 | US7953219 Method apparatus and system for capturing and analyzing interaction based content |
| 05/31/2011 | US7953217 System and method for providing a call back option for callers to a call center |
| 05/25/2011 | CN201846398U Telephone switchboard bridge |
| 05/25/2011 | CN102075647A Method for realizing multi-connecting of manpower attendant console |
| 05/24/2011 | US7949123 Wait time predictor for long shelf-life work |
| 05/24/2011 | US7949122 Method and apparatus for determining wait treatment of a customer in a call center |
| 05/24/2011 | US7949120 Information processing system in which information expressing a current time point is transmitted from one computer to another for use in calculating an amount of delay in transferring data between the computers |
| 05/17/2011 | US7945278 Communication method, communication system, and communication terminal |
| 05/10/2011 | US7940915 Apparatus and method for determining part of elicitation from spoken dialogue data |
| 05/03/2011 | US7937274 Call campaign methodologies |
| 04/26/2011 | US7933399 System and method for utilizing virtual agents in an interactive voice response application |
| 04/19/2011 | US7929685 Queuing calls for distribution |
| 04/19/2011 | US7929684 High availability multi-tenant feature |
| 04/12/2011 | US7925003 Call center management systems |
| 04/12/2011 | US7925002 Administering multiple target ACD systems |
| 04/12/2011 | US7925001 Methods and apparatus for contact center agent selection |
| 04/06/2011 | CN1525718B Device for the management of communications by the selection of terminals and the communication medium |
| 04/05/2011 | US7920693 Home agent access in call routing management based on caller language |
| 03/29/2011 | US7916858 Agent training sensitive call routing system |
| 03/22/2011 | US7912208 Systems, methods, and devices for an enhanced on-hold interface |
| 03/22/2011 | US7912207 Data messaging during telephony calls |
| 03/17/2011 | US20110066422 Apparatus and method for realtime remote interpretation |
| 03/08/2011 | US7903807 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
| 03/08/2011 | US7903800 Method and system for visually representing telephone call tree interface |
| 03/01/2011 | US7899180 System and method for analysing communications streams |
| 03/01/2011 | US7899179 Method for monitoring off-schedule software agents |
| 03/01/2011 | US7899177 Call-routing system and method |
| 02/15/2011 | US7889856 System and method for providing RBT in communication network |
| 02/10/2011 | US20110035658 Web-based network monitoring tool |
| 02/08/2011 | US7885400 Call features for automatic call distribution system |
| 02/08/2011 | US7885395 Telephone call routing |
| 02/01/2011 | US7881453 Call processing system and service control point for handling calls to a call center |
| 02/01/2011 | US7881451 Automated directory assistance system for a hybrid TDM/VoIP network |
| 01/18/2011 | US7873155 Method and device for estimating work skills, and computer product |
| 01/18/2011 | US7873154 Apparatus, system, and method for remote management console for business integration scenarios |
| 01/11/2011 | US7869586 Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics |
| 01/11/2011 | US7869585 Declarations for transformations within service sequences |
| 01/04/2011 | US7864942 System and method for routing calls |
| 12/28/2010 | US7860233 System and method for tracking alerts |
| 12/28/2010 | US7860222 Systems and methods for acquiring, accessing, and analyzing investigative information |
| 12/21/2010 | US7856095 System and method for providing a baseline for quality metrics in a contact center |
| 12/14/2010 | US7853005 Web-based network monitoring tool |
| 11/30/2010 | US7844048 Selective tone event detector and method therefor |
| 11/30/2010 | US7844045 Intelligent call routing and call supervision method for call centers |
| 11/30/2010 | US7844044 Control server employment of offer message from resource server to determine whether to add indication of the resource server to resource server mapping table |
| 11/18/2010 | US20100290614 Method for Indicating Call-Center Agent Availability |
| 11/16/2010 | US7835511 Incoming telephone call distribution system and method |
| 11/09/2010 | US7831033 Method of preference driven segmentation routing |
| 10/21/2010 | US20100266116 Pacing in Knowledge Worker Engagement |
| 10/20/2010 | EP2241097A1 Method for selecting channels in a television set including extension modules for receiving supplementary formats |
| 10/12/2010 | US7813494 System and method for managing distribution frames in a telephone network |