| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 05/25/2006 | US20060109974 System and method for IVR transfer of an inbound call |
| 05/25/2006 | US20060109973 Method for conveying call origination information in a predictive dialing environment |
| 05/25/2006 | US20060109783 High availability VoIP subsystem |
| 05/23/2006 | US7050570 DTMF signal transmission method and communication apparatus |
| 05/23/2006 | US7050566 Call processing system |
| 05/23/2006 | US7050564 Call progress tone generation in a communication system |
| 05/18/2006 | US20060104433 Call center campaign system |
| 05/16/2006 | US7046789 TracM-task and resource automation for call center management |
| 05/16/2006 | US7046787 Device and method for transferring unbundled network elements between local exchange carriers |
| 05/11/2006 | WO2006050185A2 Automated access network cross-connect system |
| 05/11/2006 | WO2006050088A2 Method and system for providing a camp-on service in telecommunications |
| 05/11/2006 | US20060098802 Efficiency report incorporating communication switch statistics |
| 05/11/2006 | CA2586104A1 Method and system for providing a camp-on service in telecommunications |
| 05/09/2006 | US7043005 Call processing with statistical weighting of scripts in a communication system switch |
| 05/04/2006 | US20060093130 Automated access network cross-connect system |
| 05/04/2006 | US20060093126 Method of tracking e-mail handling by a remote agent of an automatic contact distributor |
| 05/04/2006 | US20060093125 Messaging presence for non-messaging devices |
| 05/04/2006 | US20060093124 Techniques for performing multi-media call center functionality in a database management system |
| 05/04/2006 | US20060093123 Call processing system |
| 05/04/2006 | US20060093116 Method and system for providing a camp-on service in telecommunications |
| 04/27/2006 | US20060088053 Method and system for combining a conversion between time-division multiplexed digital signals and packetized digital signals with a switching system interface |
| 04/20/2006 | US20060083368 Method for upgrading access equipment in a telecommunications exchange and an upgrade telecommunications exchange |
| 04/18/2006 | US7031442 Methods and apparatus for personal routing in computer-simulated telephony |
| 04/13/2006 | WO2006039670A2 Method and system for assessing and deploying personnel for roles in a contact center |
| 04/06/2006 | US20060072739 Method and system for assessing and deploying personnel for roles in a contact center |
| 04/06/2006 | US20060072738 Dialoguing rational agent, intelligent dialoguing system using this agent, method of controlling an intelligent dialogue, and program for using it |
| 04/06/2006 | US20060072733 System and method for merchant contact and lead management |
| 04/04/2006 | US7023980 Outbound dialing decision criteria based |
| 04/04/2006 | US7023979 Telephony control system with intelligent call routing |
| 03/30/2006 | US20060067508 Methods and apparatus for processing foreign accent/language communications |
| 03/30/2006 | US20060067507 Computer and telephony integration |
| 03/30/2006 | US20060067506 Method and apparatus for global call queue in a global call center |
| 03/29/2006 | EP1639798A1 Managing the rate of delivering performance interventions in a contact center |
| 03/29/2006 | EP1639795A1 Managing the selection of performance interventions in a contact center |
| 03/23/2006 | WO2006031609A2 Machine learning |
| 03/23/2006 | US20060062376 Call center services system and method |
| 03/23/2006 | US20060062375 System and method for providing product offers at a call center |
| 03/23/2006 | US20060062374 Method and system for automatically assigning a customer call to an agent |
| 03/23/2006 | US20060062373 Call center agent presence verification |
| 03/22/2006 | EP1636976A1 Call processing system |
| 03/21/2006 | US7016685 System and methods of dynamic load balancing across processor nodes |
| 03/14/2006 | US7013128 Terminal device and terminal device operation management system and operation management method |
| 03/14/2006 | US7013005 System and method for prioritizing contacts |
| 03/14/2006 | US7012888 High availability VoIP subsystem |
| 03/09/2006 | US20060050864 Method and system for automatic call distribution |
| 03/07/2006 | US7010115 System and method for predictive contacts |
| 03/02/2006 | WO2006023959A2 System and method for merchant contact and lead management |
| 03/02/2006 | US20060045256 Scalable call center telecommunications system |
| 03/02/2006 | US20060045255 Call tracking using SIP presence mechanism |
| 03/01/2006 | EP1546841A4 High availability voip subsystem |
| 02/23/2006 | US20060039547 System and method for providing computer assisted user support |
| 02/16/2006 | US20060034445 Method and system for prioritising incoming communications |
| 02/15/2006 | EP1625460A2 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 02/15/2006 | CN1736058A Method and apparatus providing user with account balance notification of prepaid wireless packet data services |
| 02/14/2006 | US6999579 Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise |
| 02/14/2006 | US6999578 Telephone support method, storage medium and apparatus |
| 02/09/2006 | US20060029206 Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center |
| 02/02/2006 | US20060023869 Method and system for routing calls based on a language preference |
| 02/02/2006 | US20060023868 Peer to peer application processor |
| 02/02/2006 | US20060023867 System and method for voice and data convergence |
| 02/02/2006 | US20060023866 Customer automated response system |
| 02/02/2006 | US20060023865 Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage |
| 02/02/2006 | US20060023864 Universal agent log-in using a sip registrar |
| 02/02/2006 | US20060023863 Method and system for mapping caller information to call center agent transactions |
| 02/02/2006 | US20060023862 Methods, systems, devices, and products for providing ring backs |
| 02/01/2006 | EP1620777A2 Apparatus and method for processing service interactions |
| 01/26/2006 | US20060018456 Method for operating a call-centre |
| 01/24/2006 | US6990330 Method and apparatus providing user with account balance notification of prepaid wireless packet data services |
| 01/19/2006 | US20060013380 Call center operations system |
| 01/19/2006 | US20060013377 Method for providing a caller-based ringback tone sound in case of a non-subscribed called |
| 01/19/2006 | US20060013376 Method for providing subscriber-based ringback tone with no progress tone |
| 01/12/2006 | WO2006004844A2 System and method for outbound calling from a distributed telecommunications platform |
| 01/12/2006 | US20060008073 Call center operations system |
| 01/12/2006 | US20060008072 Telephony system and method |
| 01/05/2006 | US20060002541 System and method for outbound calling from a distributed telecommunications platform |
| 01/05/2006 | US20060002540 Real-time customer service representative workload management |
| 01/05/2006 | US20060002539 Customer premises equipment that can support multiple call control languages or multiple call agents |
| 01/05/2006 | US20060002538 System and method for minimizing queue callback faults |
| 01/04/2006 | CN2750583Y Handset circuit realizing functions of double-screen display and digital camera shooting |
| 01/03/2006 | US6983145 Method for handling a call when destined subscriber is unable to answer |
| 01/03/2006 | US6983045 Efficiency report incorporating communication switch statistics |
| 01/03/2006 | US6983044 Relationship building method for automated services |
| 12/29/2005 | US20050286709 Customer service marketing |
| 12/29/2005 | US20050286706 Recorded call playback |
| 12/29/2005 | US20050286705 Intelligent call routing and call supervision method for call centers |
| 12/29/2005 | US20050286704 Routing data based on comparative income values |
| 12/22/2005 | US20050282527 Methods and systems for providing information network access to a host agent via a guardian agent |
| 12/21/2005 | EP1606927A2 System and method for providing customer activities while in queue |
| 12/14/2005 | CN2746678Y Voice-frequency system of telephone operator's position computer |
| 12/08/2005 | US20050271199 Queue management system and method |
| 11/29/2005 | US6970552 Web-based network monitoring tool |
| 11/24/2005 | US20050259806 Automated directory assistance system for a hybrid TDM/VoIP network |
| 11/03/2005 | US20050246228 On-hold sponsorship and advertising system and method |
| 11/01/2005 | US6961418 Telephone appointment processing system |
| 10/27/2005 | US20050238162 Contact control using state machine |
| 10/27/2005 | US20050238161 System and method for dialog management within a call handling system |
| 10/20/2005 | WO2005098722A2 Methods and apparatus for use in computer-to-human escalation |
| 10/20/2005 | US20050232410 Routing an outbound telephone call |
| 10/20/2005 | US20050232409 System and method for providing a call back option for callers to a call center |
| 10/20/2005 | US20050232408 System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies |