| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 03/11/2008 | US7343010 System and method for integrated resource scheduling and task allocation |
| 02/26/2008 | US7336779 Topical dynamic chat |
| 02/21/2008 | US20080043989 Telephony system, connection control method, connection control device and recording medium |
| 02/21/2008 | US20080043986 Voice conference control from an instant messaging session using an automated agent |
| 02/21/2008 | US20080043984 Integrating disparate systems within a pre-set CTI framework for routing |
| 02/21/2008 | US20080043981 Method of using VOIP for callback from an ACD |
| 02/21/2008 | US20080043977 Personal Desktop Router |
| 02/19/2008 | US7333601 Telephone-receiving call center system |
| 02/12/2008 | US7330543 Termination for a line card in a telecommunication system |
| 02/12/2008 | US7330539 Method and apparatus to allow customers to initiate call center contact |
| 02/05/2008 | US7327839 Cables, systems and methods for wiring a structure for telephone service |
| 01/29/2008 | US7324640 Transaction outcome state mapping |
| 01/24/2008 | WO2008011259A2 System and method for integrated workforce and quality management |
| 01/03/2008 | US20080002823 System and Method for Integrated Workforce and Quality Management |
| 01/01/2008 | US7315617 Method and system for managing calls of an automatic call distributor |
| 12/27/2007 | WO2007103930A3 Methods and systems for providing dynamic message content to callers on hold |
| 12/20/2007 | US20070291925 Autodialer flow control |
| 12/20/2007 | US20070291923 Method and apparatus for the purchase, sale and facilitation of voice over internet protocol (VoIP) consultations |
| 12/20/2007 | US20070291922 Methods and apparatus for variable wait treatments for requests enqueued in one or more queues |
| 12/13/2007 | WO2007142717A2 Automated system and method for handling human and caller queues |
| 12/13/2007 | US20070286394 Web-based network monitoring tool |
| 12/06/2007 | US20070280468 Automated system and method for handling human and caller queues |
| 12/04/2007 | US7305082 Method and apparatus for quality assurance in a multimedia communications environment |
| 11/29/2007 | US20070274515 Port identification system and method |
| 11/29/2007 | US20070274508 System and method of delivering DSL services |
| 11/29/2007 | US20070274507 Auto attendant telephone system |
| 11/29/2007 | US20070274506 Distributed call center system and method for volunteer mobilization |
| 11/29/2007 | US20070274505 Systems and methods for data synchronization in a customer center |
| 11/29/2007 | US20070274504 Customized sip routing to cross firewalls |
| 11/29/2007 | US20070274503 Feeble ring tones |
| 11/29/2007 | US20070274502 System and method for providing a baseline for quality metrics in a contact center |
| 11/29/2007 | US20070274501 Signal Processing at a Telecommunications Endpoint |
| 11/22/2007 | CA2652963A1 System and method for providing incoming call distribution |
| 11/20/2007 | US7298836 Network-based healthcare information systems |
| 11/15/2007 | WO2007082220A3 System and method for managing a telemarketing campaign |
| 11/15/2007 | US20070263842 Enhanced tone detector including adaptive multi-bandpass filter for tone detection and enhancement |
| 11/15/2007 | US20070263841 System and method for email notification of unanswered telephone calls |
| 11/15/2007 | US20070263840 Computer-readable recording medium having recorded therein agent training support program, and agent training support method and agent training support apparatus |
| 11/15/2007 | US20070263839 Pre-caching mechanism for optimized business data retrieval for CTI sub-systems |
| 11/15/2007 | US20070263838 Method and system for informing customer service agent of details of user's interaction with voice-based knowledge retrieval system |
| 11/15/2007 | US20070263837 Methods and systems for setting up a call center |
| 11/15/2007 | US20070263836 Online service system capable of predicting waiting time |
| 11/15/2007 | US20070263835 Telephone system and tetephone exchange apparatus |
| 11/13/2007 | US7295669 Call center telephone and data flow connection system |
| 11/07/2007 | CN101069411A Emergency call completion for VOIP based on location of call originator |
| 11/06/2007 | US7292684 User information management program and user information management device |
| 10/25/2007 | WO2007120958A2 Enhanced tone detector including adaptive multi-bandpass filter for tone detection and enhancement |
| 10/09/2007 | US7280651 Method and system for performing automated telemarketing |
| 10/04/2007 | US20070230682 Method and system for providing performance statistics to agents |
| 10/04/2007 | US20070230681 Presence awareness agent |
| 09/25/2007 | US7274787 Scheduled return to queue with priority (SRQP) |
| 09/20/2007 | US20070217597 Method and apparatus for concurrently processing multiple calls in a spread spectrum communications system |
| 09/13/2007 | WO2007103930A2 Methods and systems for providing dynamic message content to callers on hold |
| 09/13/2007 | US20070211882 Control method for a telecommunication distribution system |
| 09/13/2007 | US20070211881 Call center user interface and methods of using same |
| 09/13/2007 | US20070211880 Method and system for providing menu tree assistance |
| 09/13/2007 | US20070211879 Methods and systems for providing dynamic message content to callers on hold |
| 09/11/2007 | US7269411 Methods and systems for providing information network access to a host agent via a guardian agent |
| 09/11/2007 | US7269253 Telephony control system with intelligent call routing |
| 09/06/2007 | US20070206773 Methods, systems, and computer program products for providing alerts and notifications |
| 09/06/2007 | US20070206772 Telephone-receiving call center system |
| 09/06/2007 | US20070206771 Key talk |
| 09/06/2007 | US20070206770 Method, apparatus, and computer product for computing skill value |
| 09/06/2007 | US20070206769 User-defined priority call router |
| 09/06/2007 | US20070206768 Systems and methods for workforce optimization and integration |
| 09/06/2007 | US20070206767 System and method for integrated display of recorded interactions and call agent data |
| 09/06/2007 | US20070206766 System and method for detecting and displaying business transactions |
| 09/06/2007 | US20070206765 Method and system for securing access to information in an automatic call distributor system |
| 09/06/2007 | US20070206764 System and method for integrated display of multiple types of call agent data |
| 09/05/2007 | CN101032157A Method and system for providing a camp-on service in telecommunications |
| 09/04/2007 | US7266193 Adaptive feedback arrangement for controlling agent availability service level in a predictive dialer |
| 08/30/2007 | US20070201679 Method and system for assessing and deploying personnel for roles in a contact center |
| 08/30/2007 | US20070201678 Systems and methods to redirect audio between callers and voice applications |
| 08/30/2007 | US20070201677 Enhanced directory assistance system with enhanced peripheral call queuing and handling |
| 08/30/2007 | US20070201676 Supervising monitoring of agents |
| 08/30/2007 | US20070201675 Complex recording trigger |
| 08/30/2007 | US20070201674 System and method for maintaining real-time agent information for multi-channel communication queuing |
| 08/30/2007 | US20070201673 System and method for multi-channel communication queuing |
| 08/30/2007 | US20070201672 Selective telephony functions |
| 08/30/2007 | US20070201671 User configurable conducted emissions filter |
| 08/28/2007 | US7263183 Method and system for assigning tasks to workers |
| 08/16/2007 | US20070189494 Methods and apparatus for estimating call intents and recalls |
| 08/15/2007 | CN101018264A The scheduling console thunder prevention box for scheduling communication system |
| 08/15/2007 | CN101018263A Data/voice interaction device for the call service console and its interface card |
| 08/14/2007 | US7257390 Technique for generating and managing a personal dialing queue |
| 08/14/2007 | US7257219 Routing data based on comparative income values |
| 08/14/2007 | US7257218 Presence enabled queue management |
| 08/01/2007 | CN101009862A The system and method for monitoring the in and out SMS of the mobile office call of the group |
| 07/26/2007 | WO2007084732A2 Method and system for managing interactive communications campaigns |
| 07/26/2007 | US20070172050 Method and system for managing interactive communications campaigns |
| 07/24/2007 | US7248688 Virtual physician office systems and methods |
| 07/24/2007 | US7248687 System and method for call dialing and call information collection |
| 07/19/2007 | US20070165830 Dynamic load balancing between multiple locations with different telephony system |
| 07/19/2007 | US20070165829 Personal Communication Center Performance Display and Status Alert System |
| 07/18/2007 | EP1808003A2 Method and system for providing a camp-on service in telecommunications |
| 07/17/2007 | US7245716 Controlling hold queue position adjustment |
| 07/17/2007 | US7245714 Computer telephony integration hotelling method and system |
| 07/12/2007 | US20070160191 System and Method for Analysing Communications Streams |
| 07/12/2007 | US20070160190 System and Method for Analysing Communications Streams |
| 07/12/2007 | US20070160189 System and Method for Analysing Communication Streams |