| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 02/20/2007 | US7180995 Method and apparatus for demonstrating telecommunications products |
| 02/15/2007 | US20070036333 Method of handling overflow calls |
| 02/13/2007 | US7177395 Electronic looping systems for telecommunications system central offices |
| 02/08/2007 | WO2006050088A3 Method and system for providing a camp-on service in telecommunications |
| 02/06/2007 | US7174365 System and method for controlling one or more multipoint control units as one multipoint control unit |
| 02/06/2007 | US7174011 Telephone call center with method for providing customer with wait time updates |
| 01/31/2007 | EP1747659A2 Method and system for automatic call distribution based on location information for call center agents |
| 01/30/2007 | US7170993 Methods and apparatus for automated monitoring and action taking based on decision support mechanism |
| 01/30/2007 | US7170992 Method for evaluating customer call center system designs |
| 01/30/2007 | US7170989 Transaction dependency manager |
| 01/17/2007 | CN1897613A Method for realizing virtual telephone-exchange table accessing control |
| 01/10/2007 | EP1741278A2 Method and apparatus for placing a long distance call based on a virtual phone number |
| 01/04/2007 | US20070003051 System, network entity, terminal, method, and computer program product for presence publication |
| 01/02/2007 | US7158630 Do-not-call compliance management for predictive dialer call centers |
| 01/02/2007 | US7158629 System and method for preemptive goals based routing of contact records |
| 01/02/2007 | US7158627 Method and system for inhibiting softswitch overload |
| 12/19/2006 | US7151827 Systems, methods, and devices for an enhanced on-hold interface |
| 12/19/2006 | US7151821 Realcall message delivery system with echo cancellation |
| 12/13/2006 | EP1730944A2 Method and apparatus to allow customers to initiate call center contact |
| 12/13/2006 | EP1730939A2 Virtual call center |
| 12/12/2006 | US7149302 Web-based CTI system |
| 12/12/2006 | US7149295 Technique for effectively controlling communication links to an information assistance service |
| 12/06/2006 | CN1874366A Communication method of controlled telephone |
| 11/29/2006 | EP1726153A2 Tone event detector and method therefor |
| 11/23/2006 | WO2006124113A2 Dynamic customer satisfaction routing |
| 11/23/2006 | US20060262922 Dynamic customer satisfaction routing |
| 11/16/2006 | WO2006120532A2 Multi-networking communication system and method |
| 11/16/2006 | WO2005091829A3 Method and apparatus to allow customers to initiate call center contact |
| 11/16/2006 | US20060256957 System and method for providing a call back option for callers to a call center |
| 11/16/2006 | US20060256956 System and method for providing queue time credit for self-servicing callers |
| 11/16/2006 | US20060256949 Systems and methods for callback processing |
| 11/16/2006 | CA2606836A1 Multi-networking communication system and method |
| 11/15/2006 | CN1864398A Dual phase pulse modulation decoder circuit |
| 11/14/2006 | US7136481 Quick shift jack panel |
| 11/14/2006 | US7136480 Methods and apparatus for processing a call |
| 11/14/2006 | US7136479 Method of and apparatus wherein a telephone user on hold is not required to listen to an objectionable audio signal |
| 11/14/2006 | US7136448 Managing received communications based on assessments of the senders |
| 11/09/2006 | WO2006118683A1 Speech dialog method and system |
| 11/09/2006 | US20060251237 Predictive dialling by monitoring progress of agent script |
| 11/09/2006 | US20060251226 Call-processing system and method |
| 11/09/2006 | US20060251225 Multi-networking communication system and method |
| 11/07/2006 | US7133520 Dynamic skill-based call routing |
| 10/12/2006 | WO2006107667A2 Softphone |
| 10/12/2006 | US20060227962 Electronic surveillance via correlation of call legs |
| 10/12/2006 | US20060227961 Apparatus and method for load balancing contact communications |
| 10/05/2006 | WO2005089466A3 Apparatus, system, and method for disposing of a call |
| 10/05/2006 | US20060222168 Softphone |
| 10/05/2006 | US20060222166 Webserver with telephony hosting function |
| 10/05/2006 | US20060222164 Simultaneous usage of agent and service parameters |
| 10/03/2006 | US7116777 Termination frame with modules and method |
| 09/19/2006 | US7110527 Housing for telecommunications equipment |
| 09/19/2006 | US7110526 Neural network for controlling calls in a telephone switch |
| 09/19/2006 | US7110525 Agent training sensitive call routing system |
| 09/19/2006 | US7110523 System and method for distributing and routing calls in a call center |
| 09/05/2006 | US7103173 System and method for preemptive goals based routing of contact records |
| 09/05/2006 | US7103171 System and method for multi-channel communication queuing using routing and escalation rules |
| 09/05/2006 | US7103170 System and method for providing a call back option for callers to a call center |
| 08/31/2006 | US20060193463 Arrangement and method for replacement of program data of a control unit |
| 08/29/2006 | US7099463 Method and apparatus for detecting a compatible phantom powered device using common mode signaling |
| 08/29/2006 | US7099462 Silent ringing with reduced device sizes |
| 08/29/2006 | US7099456 Call center system |
| 08/29/2006 | US7099307 Automated cross-box and methods for using an automated cross-box |
| 08/24/2006 | US20060188084 Call management system with call control from user workstation computers |
| 08/23/2006 | EP1410614B1 Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tenant communication center |
| 08/22/2006 | US7095843 Selective messaging in a multiple messaging link environment |
| 08/22/2006 | US7095842 Enabling caller controlled hold queue position adjustment |
| 08/22/2006 | US7095825 Multi-media transactions presentation based on user physical characteristics |
| 08/16/2006 | EP1606927A4 System and method for providing customer activities while in queue |
| 08/15/2006 | US7092509 Contact center system capable of handling multiple media types of contacts and method for using the same |
| 08/15/2006 | US7092508 Rating parties according to party identities |
| 08/15/2006 | US7092506 Systems and methods for providing audio information to service agents |
| 08/02/2006 | EP1685671A2 Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution |
| 07/20/2006 | US20060159253 Agent status indicator |
| 07/20/2006 | US20060159252 Method of operating a distributed call progress tone detection system |
| 07/18/2006 | US7079642 Method for reduced processing and improved remote monitoring of call center activities |
| 07/11/2006 | US7076051 Promoting caller voice browsing in a hold queue |
| 07/06/2006 | US20060146806 Call processing system and service control point for handling calls to a call center |
| 07/05/2006 | CN1797483A Long-distance service system and method for implementing long-distance service |
| 06/29/2006 | WO2005067595A3 System for remote control of an automated call system |
| 06/29/2006 | US20060140390 Method of preference driven segmentation routing |
| 06/29/2006 | US20060140389 System and method for providing a service to a customer via a communication link |
| 06/29/2006 | US20060140387 Call progress tone generation in a communication system |
| 06/27/2006 | US7068774 Integrated acd and ivr scripting for call center tracking of calls |
| 06/22/2006 | US20060133594 Call center apparatus and functionality in telephony |
| 06/13/2006 | US7062033 DTMF signal transmission method and communication apparatus |
| 06/13/2006 | US7062032 Virtual work environment for remote users |
| 06/13/2006 | US7062031 Call processing system |
| 06/06/2006 | US7058169 Skill based chat function in a communication system |
| 06/06/2006 | CA2392654C Method and apparatus for extending calls to internal switch extensions out to external network endpoints |
| 06/01/2006 | US20060115074 Method of storing information within an ACD |
| 06/01/2006 | US20060115073 Contact center system independent of line key status or current agent activity/state |
| 06/01/2006 | US20060115072 Methods and systems for management of data for multiple call centers |
| 06/01/2006 | US20060115071 Method for detecting availability of non-traditional agent |
| 06/01/2006 | US20060115070 System and method for utilizing confidence levels in automated call routing |
| 05/31/2006 | EP1662484A2 Method and apparatus for processing asynchronous audio stream |
| 05/26/2006 | WO2006055059A2 Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center |
| 05/26/2006 | WO2004063854A3 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 05/25/2006 | US20060109977 Tool and method for managed support services for PCs and other networked devices |
| 05/25/2006 | US20060109976 Method and system for monitoring and managing multi-sourced call centers |
| 05/25/2006 | US20060109975 Skills based routing method and system for call center |