| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 03/03/2015 | US8971521 Method for automated handling of outbound contacts requiring assured connection to a live agent |
| 03/03/2015 | US8971520 Method for optimizing skill assignment in call center agent applications |
| 03/03/2015 | US8971519 Agent training sensitive call routing system |
| 03/03/2015 | US8971518 System and method for providing customer service |
| 03/03/2015 | US8971516 Unified recovery system communication history tracking for payments in arrears |
| 03/03/2015 | US8971515 Method to stream compressed digital audio over circuit switched, voice networks |
| 02/24/2015 | US8964963 System and method for maximizing efficiency of call transfer speed |
| 02/24/2015 | US8964961 Method of routing a session from a calling party in a serving communication network of the calling party to a called party |
| 02/10/2015 | US8953775 System, method, and apparatus for determining effectiveness of advanced call center routing algorithms |
| 02/03/2015 | US8948373 System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center |
| 02/03/2015 | US8948372 Contextual lead generation in an automated communication link establishment and management system |
| 02/03/2015 | US8948370 System and method for telephone call routing using a relational routing matrix |
| 02/03/2015 | US8948369 Method and system for optimizing performance within a contact center |
| 02/03/2015 | US8948368 System and method for storing call recordings in a call center |
| 01/20/2015 | US8938063 Contact center service monitoring and correcting |
| 01/20/2015 | US8938058 System and method for providing sales and marketing acceleration and effectiveness |
| 01/20/2015 | US8938056 Terminal equipment for providing an additional call processing service, and method for operating same |
| 01/14/2015 | CN104283768A 外呼问卷的实现方法及系统 Outbound questionnaire method and system implementations |
| 01/13/2015 | US8934618 Method for analysing an interactive voice response system |
| 01/06/2015 | US8929537 Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation |
| 01/06/2015 | US8929535 Aural volume feedback in call center |
| 12/30/2014 | US8923506 Systems and methods for automated call-handling and processing |
| 12/30/2014 | US8923504 Systems and methods for requesting a communication |
| 12/23/2014 | US8917861 Automated voice connection to a best-determined target |
| 12/23/2014 | US8917860 Methods and systems for processing and managing communications |
| 12/23/2014 | US8917859 Outbound dialing solutions for MPS IVR |
| 12/23/2014 | US8917855 Systems, methods, devices and arrangements for unified messaging |
| 12/23/2014 | US8917853 Enhanced customer experience through speech detection and analysis |
| 12/23/2014 | US8917852 Agent-centric processing of prioritized outbound contact lists |
| 12/23/2014 | US8917851 Server for providing enhanced services to contact center agents |
| 12/16/2014 | US8913736 System and method for delivering a contact to a preferred agent after a set wait period |
| 12/16/2014 | US8913735 Method and apparatus for network-intelligence-determined identity or persona |
| 12/09/2014 | US8908856 Operator evaluation support device and operator evaluation support method |
| 12/02/2014 | US8903081 Method, apparatus, and system for controlling storage of user input information |
| 12/02/2014 | US8903080 Goal-based estimated wait time |
| 12/02/2014 | US8903079 Routing callers from a set of callers based on caller data |
| 12/02/2014 | US8903077 Assignment management apparatus, assignment management method, and assignment management program |
| 12/02/2014 | US8903076 External contact center data collection and measurement |
| 12/02/2014 | US8903075 Customer/subscriber/user identification via utilized service node/point |
| 12/02/2014 | US8903069 Interactive content for click-to-call calls |
| 11/25/2014 | US8897439 Providing agent availability for an outdial application |
| 11/25/2014 | US8897437 Method and system for improving call-participant behavior through game mechanics |
| 11/18/2014 | US8891754 Method and system for automatically routing a telephonic communication |
| 11/11/2014 | US8886722 Universal state-aware communications |
| 11/04/2014 | US8879716 Intelligently routing calls and creating a supporting computer interface |
| 11/04/2014 | US8879715 Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation |
| 11/04/2014 | US8879712 System and method for managing traffic bursts for a plurality of tenants |
| 11/04/2014 | US8879711 Method and apparatus for network maintenance and supervision of a controlled on-board audio portion |
| 10/28/2014 | US8873739 Instant message contact management in a contact center |
| 10/28/2014 | US8873736 Process for capturing site maintenance and repair information and creating a closeout package in near real time |
| 10/28/2014 | US8873734 Global logging and analysis system |
| 10/28/2014 | US8873733 Real-time feedback of survey results |
| 10/28/2014 | US8873732 Systems and methods for scheduling of outbound agents |
| 10/21/2014 | US8867732 Aggregating phone numbers for contact |
| 10/21/2014 | US8867731 System and method for web-based real time communication with optimized transcoding |
| 10/21/2014 | US8867728 Managing reserve agents in a contact center |
| 10/14/2014 | US8861710 Playing expected wait time on agent's notification |
| 10/14/2014 | US8861709 Method for indicating call-center agent availability |
| 10/14/2014 | US8861708 System and method for monitoring a voice in real time |
| 10/14/2014 | US8861692 Web call access and egress to private network |
| 10/07/2014 | US8856014 Methods and apparatuses for delivery of advice to mobile/wireless devices |
| 10/07/2014 | US8855292 Agent-enabled queue bypass to agent |
| 09/30/2014 | US8848900 System and method for automating skillset additions |
| 09/30/2014 | US8848899 Operator network that routes customer care calls based on subscriber / device profile and CSR skill set |
| 09/30/2014 | US8848898 System and method for automated call distribution |
| 09/25/2014 | WO2014150308A1 Methods for blindly resolving an issue |
| 09/23/2014 | US8842820 Enhanced contact center architecture to support agent resource optimization |
| 09/23/2014 | US8842818 IP telephony architecture including information storage and retrieval system to track fluency |
| 09/16/2014 | US8837711 Dynamic update of skills database |
| 09/16/2014 | US8837709 Distributed hardware/software system for managing agent status in a communication center |
| 09/16/2014 | US8837708 Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
| 09/16/2014 | US8837705 Real-time probability based contact handling time |
| 09/09/2014 | US8831207 Targeted issue routing |
| 09/02/2014 | US8824664 System and method for controlling lifespan of interaction requests |
| 09/02/2014 | US8824662 Method and apparatus for interfacing a customer with a call center |
| 09/02/2014 | US8824660 History management apparatus, history management method and history management program |
| 09/02/2014 | US8824659 System and method for speech-enabled call routing |
| 08/26/2014 | US8817968 Short message service (SMS) response and interpretation application |
| 08/19/2014 | US8811605 Intelligent patching systems and components thereof |
| 08/19/2014 | US8811597 Contact center performance prediction |
| 08/19/2014 | US8811595 Systems and methods for distributing remote technical support via a centralized service |
| 08/19/2014 | US8811594 Contact routing visualization system |
| 08/19/2014 | US8811593 Call center agent centric speech decoding system and method with quality assurance function |
| 08/19/2014 | US8811590 Adaptive, self-learning optimization module for rule-based customer interaction systems |
| 08/12/2014 | US8804941 Systems and methods for hybrid delivery of remote and local technical support via a centralized service |
| 08/12/2014 | US8804939 Call center queue management |
| 08/12/2014 | US8804938 Computer-implemented system and method for processing user communications |
| 08/12/2014 | US8804936 Shared media access for real time first and third party media control |
| 08/05/2014 | US8798257 System and methods for predicting future agent readiness for handling an interaction in a call center |
| 08/05/2014 | US8798256 System and method for telephone call routing using a relational routing matrix |
| 08/05/2014 | US8798255 Methods and apparatus for deep interaction analysis |
| 07/30/2014 | CN103957336A 基于虚拟电话号码发起长途呼叫的方法和装置 The method of initiating a virtual phone number and device-based long-distance calls |
| 07/29/2014 | US8792631 System and method for matching service representatives with customers |
| 07/29/2014 | US8792630 Use of abstracted data in pattern matching system |
| 07/22/2014 | US8787556 Systems and methods for a provider initialized real-time chat based on detection of a pattern |
| 07/22/2014 | US8787548 System and method for distributed communication control within an enterprise |
| 07/22/2014 | US8787546 Apparatus, system, and method for automated call initiation |
| 07/17/2014 | WO2014110222A1 Stage-wise analysis of text-based interactions |
| 07/15/2014 | US8781105 Methods and systems for processing and managing communications |
| 07/15/2014 | US8781103 System and method for call and data matching in a contact center |