| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 07/15/2014 | US8781101 Operator management apparatus and method |
| 07/15/2014 | US8781097 Retrieving a voice print of a caller |
| 07/15/2014 | US8781096 System and method for providing call-back options |
| 07/08/2014 | US8774393 Managing a contact center based on the devices available for use by an agent |
| 07/08/2014 | US8774390 Method and apparatus for handling a telephone call |
| 07/08/2014 | US8774389 Call routing between shared service centers |
| 07/08/2014 | US8774387 System and method for avoiding hold times on a telephone call |
| 07/02/2014 | CN103907335A 发光手机壳 Luminous phone shell |
| 07/01/2014 | US8767948 Back office services of an intelligent automated agent for a contact center |
| 07/01/2014 | US8767947 System and method for testing and deploying rules |
| 07/01/2014 | US8767946 Methods and systems for processing and managing communications |
| 07/01/2014 | US8767945 IM to phone escalation for customer support |
| 06/26/2014 | WO2014094295A1 Method and device for supplying power by power source |
| 06/24/2014 | US8761380 Adaptive estimated wait time predictor |
| 06/24/2014 | US8761376 System for conversation quality monitoring of call center conversation and a method thereof |
| 06/24/2014 | US8761375 Unpaid break time for contact center agents |
| 06/24/2014 | US8761372 Telephone channel personalization |
| 06/17/2014 | US8755515 Parallel signal processing system and method |
| 06/17/2014 | US8755511 Methods and systems for processing and managing telephonic communications |
| 06/10/2014 | US8750489 System and method for automatic call segmentation at call center |
| 06/10/2014 | US8750487 Guiding calls via graphical user interface |
| 06/10/2014 | US8750485 Operating a call center based upon line information database (LIDB) data |
| 06/10/2014 | US8750484 User-programmable call progress tone detection |
| 06/03/2014 | US8744065 Method and system for monitoring contact center transactions |
| 06/03/2014 | US8744063 Playing expected wait time on agent's notification |
| 06/03/2014 | US8744062 Call center services system and method |
| 06/03/2014 | US8743799 Change of rate matching modes in presence of channel state information reference signal transmission |
| 05/27/2014 | US8737599 Interaction management |
| 05/20/2014 | US8731181 Computer telephony integration device and resource management method and incoming call control method |
| 05/20/2014 | US8731178 Systems and methods for routing callers to an agent in a contact center |
| 05/20/2014 | US8731177 Data model of participation in multi-channel and multi-party contacts |
| 05/20/2014 | US8731176 Operator evaluation support device and operator evaluation support method |
| 05/20/2014 | US8731165 System and method of automated order status retrieval |
| 05/13/2014 | US8724794 Apparatus and method for providing customized information |
| 05/06/2014 | US8718272 Contact center routing |
| 05/06/2014 | US8718271 Call routing methods and systems based on multiple variable standardized scoring |
| 05/06/2014 | US8718269 Risks for waiting for well-matched |
| 05/06/2014 | US8718268 Customer service teaming |
| 05/06/2014 | US8718264 Automated agent availability detection |
| 05/06/2014 | US8718262 Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication |
| 04/29/2014 | US8712032 Using location based services for determining a calling window |
| 04/29/2014 | US8712031 Visual physician office systems and methods |
| 04/24/2014 | US20140112457 Method and system to provide priority indicating calls |
| 04/22/2014 | US8705721 System and method of generating multimedia ringback based on deduced user intent |
| 04/22/2014 | CA2516332C System and method for providing caller activities while in queue |
| 04/15/2014 | US8699700 Routine communication sessions for recording |
| 04/15/2014 | US8699699 System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center |
| 04/15/2014 | US8699696 System and method for efficiently managing large contact centers |
| 04/15/2014 | US8699695 Automatic call notification groups |
| 04/15/2014 | US8699693 System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call |
| 04/15/2014 | US8699692 System and method for processing and routing incoming calls to a communication assistance system |
| 04/15/2014 | US8699691 Multi-tasking relief |
| 04/09/2014 | EP2716022A1 Illuminated cell phone case |
| 04/08/2014 | US8693674 Providing agent availability for an outdial application |
| 04/08/2014 | US8693673 Carrier-implemented call event data management |
| 04/08/2014 | US8693672 Technique for effectively assisting a user during an information assistance call |
| 04/08/2014 | US8693671 Network predictive customer service queue management |
| 04/08/2014 | US8693670 Synchronization of data within an ACD system |
| 04/08/2014 | US8693668 Method and apparatus for implementing call processing in packet telephony networks |
| 04/01/2014 | US8687795 System and method for generating forecasts and analysis of contact center behavior for planning purposes |
| 04/01/2014 | US8687792 System and method for dialog management within a call handling system |
| 04/01/2014 | US8687790 System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data |
| 03/25/2014 | US8681962 Method for a telecommunication's network, central office, and network terminating unit |
| 03/25/2014 | US8681955 Feedback control of a predictive dialer using telemarketing call abandonment rates |
| 03/25/2014 | US8681778 Systems and methods to manage privilege to speak |
| 03/18/2014 | US8675886 Method and apparatus for providing a splitter in a notification system |
| 03/18/2014 | US8675861 Methods and apparatus for variable wait treatments for requests enqueued in one or more queues |
| 03/18/2014 | US8675860 Training optimizer for contact center agents |
| 03/18/2014 | US8675859 Implementing a contact center using open standards and non-proprietary components |
| 03/18/2014 | US8675858 Method and apparatus for network-intelligence-determined identity or persona |
| 03/11/2014 | US8670553 Real-time monitoring of agent adherence |
| 03/11/2014 | US8670549 Method and system for improved routing of repair calls to a call center |
| 03/04/2014 | US8666056 System for facilitating loosely configured service worker groups in a dynamic call center environment |
| 03/04/2014 | US8666055 Methods, systems, and computer program products for providing human-assisted natural language call routing |
| 03/04/2014 | US8666032 System and method for processing call records |
| 02/25/2014 | US8660257 Method and system for configuring a contact database associated with a user |
| 02/18/2014 | US8654964 Agent-centric processing of prioritized outbound contact lists |
| 02/18/2014 | CA2622289C System and method for providing a language access line |
| 02/11/2014 | US8649502 Protection cover mechanism with enhanced space utilization |
| 02/11/2014 | US8649500 Dynamic allocation of agents for outbound calling in an automated communication link establishment and management system |
| 02/11/2014 | US8649499 Communication analytics training management system for call center agents |
| 02/11/2014 | US8649492 Floor control based mixing and switching of media |
| 02/04/2014 | US8644490 Shadow queue for callers in a performance/pattern matching based call routing system |
| 02/04/2014 | US8644488 System and method for automatically generating adaptive interaction logs from customer interaction text |
| 02/04/2014 | US8644487 Routing of contacts based on predicted escalation time |
| 01/21/2014 | US8634544 Route select service |
| 01/21/2014 | US8634541 Work assignment deferment during periods of agent surplus |
| 01/21/2014 | US8634538 Method and apparatus for handling a telephone call |
| 01/21/2014 | US8634535 Communication system |
| 01/21/2014 | US8634318 Communication system and communication control method |
| 01/14/2014 | US8630403 Controlling hold queue position adjustment |
| 01/14/2014 | US8630402 System and method to provide a response to an inquiry |
| 12/31/2013 | US8619966 Call routing system and method of using the same |
| 12/26/2013 | US20130343527 Telephony Equipment Migration |
| 12/24/2013 | US8615074 Method and apparatus of analyzing customer call data and related call information to determine call characteristics |
| 12/10/2013 | US8605886 Method and system for multimedia contact routing |
| 12/03/2013 | US8600579 Vehicular communication system |
| 12/03/2013 | US8600366 Communication apparatus, communication system, and communication method |
| 12/03/2013 | US8600034 System and method for real-time customized agent training |
| 11/26/2013 | US8594314 Extended signaling system and method |