| Patents for H04M 5 - Manual exchanges (1,342) |
|---|
| 10/28/2004 | US20040213400 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 10/21/2004 | US20040208134 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
| 10/12/2004 | US6804351 Method and apparatus for detecting a compatible phantom powered device using common mode signaling |
| 09/22/2004 | EP1013054A4 Improved call center apparatus and functionality in telephony |
| 09/01/2004 | EP1453276A2 Device for communications management with terminal and communication medium selection |
| 09/01/2004 | CN1525718A Device for the management of communications by the selection of terminals and the communication medium |
| 08/26/2004 | US20040165716 System and method for integrated resource scheduling and task allocation |
| 08/26/2004 | US20040165715 Systems, methods, and devices for an enhanced on-hold interface |
| 08/26/2004 | US20040165714 Device for the management of communications by the selection of terminals and the communication medium |
| 08/19/2004 | US20040161098 DTMF signal transmission method and communication apparatus |
| 08/19/2004 | US20040160966 DTMF signal transmission method and communication apparatus |
| 08/19/2004 | US20040160965 DTMF signal transmission method and communication apparatus |
| 08/05/2004 | US20040149551 Silent ringing with reduced device sizes |
| 07/29/2004 | WO2004064320A1 Method and apparatus providing user with account balance notification |
| 07/29/2004 | WO2004063854A2 Method and apparatus for multimedia interaction routing according to agent capacity sets |
| 07/29/2004 | US20040146155 Method and system for call tracing |
| 07/29/2004 | CA2512649A1 Method and apparatus providing user with account balance notification |
| 07/22/2004 | US20040141508 Contact center architecture |
| 07/15/2004 | WO2004059482A2 Presence enabled queue management |
| 07/15/2004 | US20040137874 Method and apparatus providing user with account balance notification of prepaid wireless packet data services |
| 07/01/2004 | US20040125941 Presence enabled queue management |
| 07/01/2004 | US20040125935 Routing data based on comparative income values |
| 06/17/2004 | WO2004017260A3 Automatic management of the visual space while performing a task |
| 06/15/2004 | US6751309 Method and apparatus for extending calls to internal switch extensions out to external network endpoints |
| 06/10/2004 | WO2004017550A3 Escalated handling of non-realtime communications |
| 05/27/2004 | WO2004045194A1 Silent ringing with reduced device sizes |
| 05/11/2004 | US6735298 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
| 05/06/2004 | WO2004017584B1 Contact center architecture |
| 05/06/2004 | WO2004017161A3 High availability voip subsystem |
| 04/20/2004 | US6724886 System and method for assuring connection of TTY telephone calls to a call center |
| 04/20/2004 | US6724885 Automatic call distribution center with queue position restoration for call-back customers |
| 04/06/2004 | US6718031 Method and system for call tracing |
| 03/23/2004 | US6711251 Local number portability cross connect switch and method |
| 03/18/2004 | US20040054743 Escalated handling of non-realtime communications |
| 03/02/2004 | US6700973 System for transmitting DTMF signal and communication equipment thereof |
| 02/26/2004 | WO2004017620A1 Scheduled return to queue with priority (srqp) |
| 02/26/2004 | WO2004017584A1 Contact center architecture |
| 02/26/2004 | WO2004017550A2 Escalated handling of non-realtime communications |
| 02/26/2004 | WO2004017260A2 Automatic management of the visual space while performing a task |
| 02/26/2004 | WO2004017161A2 High availability voip subsystem |
| 02/19/2004 | US20040032862 High availability VoIP subsystem |
| 01/27/2004 | US6683945 Routing data based on comparative income values |
| 01/22/2004 | US20040013253 Call processing rate quote system and method |
| 01/22/2004 | DE10329875A1 Öffentliches Telephon-Endgerät und Methode zur Abrechnung der Parkgebühren von Fahrzeugen durch dieses Endgerät Public telephone terminal and method for settling the parking fees of vehicles through this terminal |
| 12/30/2003 | US6671363 Telecommunications network with generic analysis mechanism |
| 11/04/2003 | US6643362 Call-processing system and method |
| 10/29/2003 | CN1452380A Ringing user inserting method |
| 09/18/2003 | WO2003077556A1 Service/channel installation |
| 06/03/2003 | CA2302674C Improved call center apparatus and functionality in telephony |
| 05/01/2003 | US20030081755 Apparatus and method for processing information from a telephone network |
| 04/30/2003 | CN1107421C Matrix patch board and its producing method |
| 01/23/2003 | US20030016810 Method and apparatus for extending calls to internal switch extensions out to external network endpoints |
| 01/09/2003 | US20030007607 Method and system for call tracing |
| 01/08/2003 | CN1389958A Connecting plug and method for manufacturing the same |
| 01/02/2003 | US20030002652 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
| 11/12/2002 | US6480600 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
| 10/03/2002 | US20020141566 Telecommunications customer service terminal having electronic components sealed in a first compartment and having an unsealed compartment that contains an insulation displacement connector board that includes voltage surge protection |
| 10/03/2002 | US20020141565 Telecommunications customer service terminal having a sealed compartment containing electronic components and an unsealed compartment containing connections to external telephone lines |
| 10/03/2002 | US20020141564 Telecommunications customer service terminal having electronic components sealed in a first compartment and having an unsealed compartment that selectively contains a telco connection board or an insulation displacement connection board |
| 08/13/2002 | US6434231 Virtualized computer telephony integrated link for enhanced functionality in call centers |
| 08/01/2002 | US20020103899 Call-processing system and method |
| 06/11/2002 | US6404882 Method and system for call tracing |
| 04/11/2002 | US20020041672 Method and system for call tracing |
| 03/19/2002 | US6359981 Virtualized computer telephony integrated link for enhanced functionality in call centers |
| 01/31/2002 | US20020012428 Virtualized Computer Telephony Integrated Link for Enhanced Functionality in Call Centers |
| 11/22/2001 | US20010043693 Telecommunications network with generic analysis mechanism |
| 10/31/2001 | CN2457812Y Simple practice operator quene equipment |
| 06/05/2001 | US6243458 Method and system for call tracing |
| 04/17/2001 | US6216342 Method for fabricating a matrix switchboard and connection pin |
| 03/06/2001 | US6198739 Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality |
| 09/14/2000 | WO2000035104A8 System and method for the opitmization of an analysis |
| 09/12/2000 | US6116912 Matrix switch board used to connect/disconnect switching system-and subscriber-side line |
| 09/05/2000 | US6115464 Method and system for distinguishing valid DTMF signals from spurious DTMF noise |
| 06/28/2000 | EP1013054A1 Improved call center apparatus and functionality in telephony |
| 06/15/2000 | WO2000035104A1 System and method for the opitmization of an analysis |
| 12/07/1999 | US5999616 Method and system for call tracing |
| 10/28/1999 | WO1999055063A1 A method and system for call tracing |
| 03/25/1999 | WO1999014919A1 Improved call center apparatus and functionality in telephony |
| 03/23/1999 | US5886309 Matrix switch board, connection pin, and method of fabricating them |
| 05/27/1998 | CN1182996A Intelligent telephone supervisory device |
| 12/10/1997 | CN2270325Y Intelligent telephone supervisor |
| 10/15/1997 | CN1036172C Dynamic information automatic charging machine for telephone |
| 09/03/1997 | CN1158529A Telephone system with improved structure and interface device |
| 05/15/1997 | DE19629521A1 Matrix circuit board for selective telephone line connections |
| 05/14/1997 | CN1149807A Matrix patch board, wiring plug and its producing method |
| 04/02/1997 | CN1146685A Method and device for displaying signal receiving state of push-button telephone system |
| 12/18/1996 | CN1138263A Uninterrupted device for person-to-person communication |
| 04/23/1996 | CA2041929C Connector bank for telecommunication systems |
| 08/30/1995 | CN2206524Y Automatic exchange for magnetotelephone |
| 04/19/1995 | CN2195171Y CATV video telephone exchanger |
| 03/16/1994 | CN1024069C Technical proficiency assessing machine for telephone operators |
| 07/14/1993 | CN1021615C Microcomputer-controlled manual long distance telephone management system |
| 06/02/1993 | CN1072809A Dynamic-information automatic charging machine for telephone |
| 11/17/1992 | US5163855 Connector bank for telecommunication systems |
| 10/18/1992 | CA2066128A1 Emergency call station identification system and method |
| 03/11/1992 | CN1059440A Technical proficiency assessing machine for telephone operators |
| 01/01/1992 | CN1057559A Microcomputer-controlled manual long distance telephone management system |
| 11/21/1991 | EP0456987A1 Terminal block for telecommunications |
| 07/03/1991 | CN1013072B Exchange system having originating call restriction function |
| 01/23/1991 | EP0235292B1 Pin board matrix |