Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Title:** Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console **Description:** We are experiencing an issue with Admin Console beginning at Tuesday, 2026-01-20 03:32 PST. Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST. We will provide more information by Tuesday, 2026-01-20 08:00 PST. We apologize to all who are affected by the disruption. **Symptoms:** - **Admin Console**: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). - **Directory API**: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. **Workaround:** None at the time.

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Incident affecting Admin Console

Incident began at 2026-01-20 11:32 and ended at 2026-01-20 16:50 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Jan 20, 2026	5:09 PM UTC	Summary Google Workspace customers may have experienced missing account metadata, including primary email address and account creation time in the Admin Console. Description The issue with Admin Console has been resolved for all affected users as of Tuesday, 2026-01-20 08:50 PST. From preliminary analysis, the issue was due to a recent change to a job writing to the metadata store. Our engineers mitigated the issue by restoring the metadata from an unaffected source of truth. We thank you for your patience while we worked on resolving the issue. Diagnosis / Customer Symptoms Admin Console: Administrators searching for or viewing users may have seen empty fields for primary email addresses and account creation dates. The issue may have also affected display of user information where a user's email address would normally be present (such as Reporting or Activity events). Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may have received responses with missing email and account creation metadata. Some customers saw Single Sign-On (SSO) failures due to this issue. Workaround The issue is resolved, no workaround necessary.
Jan 20, 2026	4:59 PM UTC	Summary Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console Description We believe the issue with Admin Console is mitigated for the vast majority of the users. Engineering continues to work on full resolution and is expected to complete by Tuesday, 2026-01-20 09:15 PST. We will provide an update by Tuesday, 2026-01-20 09:30 PST with current details. Diagnosis / Customer Symptoms Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. Some customers may see Single Sign-On (SSO) failures due to this issue. Workaround None at this time.
Jan 20, 2026	3:59 PM UTC	Title: Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console Description: We believe the issue with Admin Console is partially resolved. Full resolution is expected to complete by Tuesday, 2026-01-20 08:30 PST. We will provide an update by Tuesday, 2026-01-20 08:45 PST with current details. Symptoms: Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. Workaround: None at the time.
Jan 20, 2026	3:32 PM UTC	Title: Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console Description: We are experiencing an issue with Admin Console beginning at Tuesday, 2026-01-20 03:32 PST. Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST. We will provide more information by Tuesday, 2026-01-20 08:00 PST. We apologize to all who are affected by the disruption. Symptoms: Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. Workaround: None at the time.

Times are listed in Coordinated Universal Time (UTC)